Key Account Manager

Nordson Measurement & Control , a global leader in Measurement & Control, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

The   Key Account   Manager   i s responsible for   leading   the   commercial   activities , supervising the   Key Account   team   and   driving   all pre and post sales activities   for   the Division’s Top Customer .    Using   NBS Next principles , t he   Key Account Supervisor   will   work to build and implement strategy to bring in new business from within existing customer   groups   while developing new relationships with other potential customer   groups   while   leading the   Key Account Commercial   team and   activities to   meet operating   plan goals.     Essential Job Duties and Responsibilities   Supervise , coach, and lead   Key Account team   to achiev e target   revenue and profitability goals   Act in a direct sales capacity for the Top customer, including all general Sales and account management activities   Develop sales strategies based on NBS Next   principles inclusive of all EPS products and offerings   Develop sales strategies   based on NBS Next   principles   inclusive of   all EPS products and offerings   Plan, organize,   and   lead   balanced sales growth, continued account penetration, and customer satisfaction   Manage sales pipeline reporting, forecasting and a id in the creation of the   annual plan for the   Top   Supervises the performance of direct reports by developing accountabilities,   establishing   performance   objectives , providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to   Supervise, lead and coach the Technical Support team, providing direction to skilled employees, Supervisor and Key Account resources in line with company and division strategies   Manage internal and external Service Level Agreements (SLAs), ensuring   timely   response times and adherence to scopes of work.     Oversees key account personnel scheduling to support customer needs, including SME deployment, sales efforts, cross-regional needs, new product introduction and acceleration and support of other functional areas.   Work collaboratively with   P roduct   M anagement   and Growth and Strategy teams   to ensure free flow of information on market status and customer needs to ensure product strategy reflects true customer needs   Work collaboratively with operations to ensure that customer requested dates for machines and spare parts are being met by the division   Drive new product enablement, growth initiatives and liaise as   a   contact for business and technical   concerns   Own and regularly update the strategic   a ccount plan backed by opportunities pipeline   Establish and   maintain   strong customer relationships with both internal and external customers   Drive execution of key priorities and customer sales projects/opportunities , including   process management and CRM reporting   Perform   Other duties   as assigned   Education and Experience Requirements     BA/BS degree or equivalent.   8 + years’ work experience in sales, key account s, or   relevant   commercial   experience   Previous   work experience in electronics   /   industrial applications, capital equipment is a plus   Strong communication   skills and ability to collaborate with different stakeholders   Proven ability to drive the sales process from plan to close   Excellent mentoring   and people management skills   Proven skills in customer interactions with   profound   sense of