Mall Head

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position : Mall Head   Job Summary Join JLL as a Mall Head and take the lead in shaping the future of retail destinations. In this role, you will be the visionary leader responsible for the overall success of a premier shopping centre, driving its financial performance, operational excellence, and market leadership. This is more than a management role; it’s an opportunity to create a vibrant, dynamic, and sustainable community hub that delivers exceptional value to our clients, tenants, and guests. You will be empowered to innovate, leveraging cutting-edge technology and data-driven insights to create spaces that inspire and connect people. By fostering strong relationships with tenants, stakeholders, and the local community, you will enhance the asset's brand and solidify its position as a leading retail and lifestyle destination. Roles and Responsibilities: ·        Oversee complete mall operations including property management, tenant coordination, customer services, and contract services such as facility management, housekeeping, security, and maintenance. ·        Ensure uninterrupted day-to-day operations and a safe, customer-friendly environment for retailers and visitors. ·        Exposure to leasing terminology, trends , and problem solving for timely leasing and ensure mall is leased 100 % ·        Ensure 100 % operational excellence along with tenants and customer satisfaction. ·        Versed with P & L including rent collection, CAM Budgeting collection, Electricity Billing and related utility billing and collection. ·        Identify and track key performance indicators across different retailer categories. ·        Maintain and manage databases for retailer performance and operational parameters. ·        Coordinate with tenants on fit-outs, storefront guidelines, visual merchandising, signage, and display standards. ·        Ensure adherence to mall design, branding, and fit-out guidelines. ·        Strong understanding of retail presentation including lighting, fixtures, windows, displays, and merchandising solutions. ·        Awareness of storefront trends and evolving retail practices. ·        Establish criteria for vendor categorization, evaluation, and selection. ·        Maintain vendor references and assess commercial capabilities. ·        Monitor vendor performance on delivery, quality, and cost parameters. ·        Conduct periodic vendor reviews and initiate corrective actions when required. ·        Analyze and evaluate ongoing business and operational performance. ·        Support business planning and annual budgeting processes. ·        Ensure timely, accurate MIS and performance reporting to management. ·        Develop strong insights into shopper behavior, preferences, and expectations. ·        Understand retailer requirements including site selection criteria and merchandising preferences. ·        Monitor RSI and CSI scores to identify trends and improvement areas. ·        Identify and implement initiatives to enhance customer satisfaction and mall footfall. ·        Ensure adherence to safety norms and statutory requirements. ·        Knowledge and operation of fire safety equipment and emergency procedures. ·