Technical Support Engineer

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. ​ We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Technical Support Engineer - Tier 2 Flir Instruments • Technical Support Organization Full-Time • Field & In-House • Up to 50% Travel (Domestic & International) About the Role At Flir, we build technologies that help people see what matters most. Our Instruments organization serves a wide range of industrial customers — from utilities and manufacturers to data centers and fulfillment operations — who rely on our thermal cameras and test equipment to keep their operations safe, efficient, and running. As a Tier 2 Technical Support Engineer, you will be at the intersection of cutting-edge hardware and enterprise software, delivering advanced support to our customers and empowering our Tier 1 support team. This is a dynamic, highly visible role that combines deep technical expertise with meaningful field engagement — no two days look exactly the same. You will own complex cases from initial escalation through complete resolution, travel to customer sites to implement and train on our asset management and inspection software solutions, and serve as a trusted technical advisor to some of our most valued customers. Beyond direct customer engagement, this role sits at a unique crossroads within the organization. You will work closely with Product Management, Sales, and R&D teams — bringing real-world field insights back into the business, informing product development, and partnering with sales to ensure customers are set up for success from day one. Your voice will carry weight across the organization. This role is ideal for an experienced technical support professional who thrives in a fast-paced environment, genuinely enjoys solving challenging problems, and finds satisfaction in building strong relationships with both customers and colleagues. What You’ll Do Customer & Field Support Travel to customer sites (up to 50% of the time, domestic and international) to provide hands-on technical support, software implementation, and solution deployment. Lead the setup and implementation of Flir’s asset management, inspection, and maintenance software solutions for industrial enterprise customers. Train customers to effectively use Flir software in concert with our hardware products, ensuring they achieve full value from their investment. Provide ongoing remote and on-site application support, troubleshooting hardware and software issues with urgency and thoroughness. Deliver a consistently positive customer experience, even in demanding or time-sensitive situations. Tier 1 Team Enablement Serve as the primary technical escalation point for Tier 1 support agents, guiding them through complex troubleshooting scenarios. Mentor and coach frontline representatives, building their product knowledge and problem-solving capabilities. Develop and maintain internal knowledge base articles, troubleshooting guides, and technical documentation to elevate team performance and consistency. Case Ownership & Resolution Own escalated support cases end-to-end, taking full accountability for timely and effective resolution. Manage multiple open cases simultaneously with strong organizational discipline and transparent communication to customers and internal stakeholders. Document findings and resolutions accurately to support institutional knowledge and continuous improvement. Cross-Functional Collaboration Partner with product engineering teams to report and track