Manager, P&C Operations APAC

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

At the heart of our company, the Global People & Culture (P&C) team partners with employees across the business to deliver a meaningful, end-to-end employee experience. We live our values every day and are committed to creating a workplace where everyone feels they truly belong. As part of our team, you’ll be encouraged to challenge the status quo, bring fresh, progressive thinking, and help drive impactful change. With a presence in over 30 countries and supporting more than 30,000 employees globally, our work has real scale and influence. We’re passionate about building an environment that amplifies purpose, passion, and play in every aspect of the employee experience. We value meaningful work, personalized career growth, and the opportunity to shape a world-class People & Culture organization.

Everyday, our Global People & Culture team role models the following strategic pillars: Performance and Growth: Attract and retain the best of the best. Support and inspire them to grow and contribute at the highest level Leadership Development: Cultivate skills and capabilities that make exceptional, innovative leaders Total Rewards: Reward and incentivize our people when and how it matters People Systems: Create integrated systems and processes that are intuitive and effective, and that yield actionable insights, designed with our people at the center Operational Excellence: Execute with excellence, fostering a culture of collaboration while empowering our people Job Description The Opportunity: Responsible for leading the APAC P&C Operations function, delivering a scalable, standardised and technology enabled operating model across the region. This role oversees employee lifecycle administration, Workday governance, employee and manager services, operational controls and process excellence across multiple markets. The Manager, P&C Operations APAC will lead regional service delivery teams, drive continuous improvement initiatives and strengthen governance to enable Business Partners to focus on strategic business partnership activities. What Your Impact Will Be: Lead the APAC P&C Operations team across Kuala Lumpur and Shenzhen. Establish and maintain regional service delivery standards, SLAs and operating procedures. Oversee onboarding, offboarding and employee lifecycle administration activities. Ensure accurate and timely processing of Workday transactions and employee data changes. Drive data integrity, reporting governance and operational compliance. Manage employee and manager support services, including case management and service requests. Identify and implement process improvements, automation opportunities and operational efficiencies. Partner with Talent Acquisition, Payroll, Compensation & Benefits, Talent Development and Business Partners to ensure seamless service delivery. Develop operational metrics and dashboards to monitor performance and service quality. Support audit, compliance and risk management activities across APAC. Coach and develop team members while building capability and succession within P&C Operations.

What We’re Looking For: Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving