I2C Collection & Dispute Mgmt Sr Analyst

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: Professional All Job Posting Locations: Hamburg, Germany Job Description: DePuy Synthes is recruiting for a(n) I2C Collection & Dispute Mgmt Sr Analyst, located in Hamburg, Germany. “Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.     As a member of our Global Finance team, you will have exclusive access to a network of financial professionals   located   in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.     At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.     This role will be part of the Global Services Finance team in the   Invoice to Cash   process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.     ITC   Collections & Dispute Management   Sr   Analyst -   is responsible for   end ‑ to ‑ end   ownership of customer collections and dispute management activities within the   Invoice ‑ to ‑ Cash   (I2C) process, supporting Johnson & Johnson Global Services Finance.   This role supports   high ‑ risk ,   high ‑ value   customer portfolios and ensures   timely   cash collection,   accurate   dispute resolution, and compliance with internal controls and service level commitments.

Collections & Accounts Receivable Management   Manage customer collections and open receivables through proactive   follow ‑ ups , customer engagement, negotiation, and dispute resolution techniques   Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)   Monitor collection performance and KPIs against Service Level Agreements (SLAs)   Perform AR forecasting, trend analysis, and root cause analysis on payment behavior   Manage Sales Order Releasing activities within defined authority limits     Dispute Management   Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.    Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex,   high ‑ value , or   high ‑ risk   disputes.    Manage non-disputed credit transactions and revenue reconciliation activities.    Provide guidance and escalation support for complex customer and internal issues to   expedite   resolution.    Participate in or support customer negotiations to resolve disputes and improve payment outcomes.   Identify   and execute process improvement opportunities,   utilize   technology tools, and support audit readiness and audit requests.