Assistant Director - EY wavespace and CX

At EY, we’re all in to shape your future with confidence.   We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.   Join EY and help to build a better working world.    The opportunity   As an Assistant Director, you will play a pivotal role in Canada’s EY wavespace and CX team, working with some of our most forward-thinking clients as they navigate complex business challenges and opportunities. You will work at the forefront of their transformation and AI agendas, helping to shape priorities and influence strategic direction.   Leveraging EY’s design thinking-based wavespace methodology, you will design and facilitate collaborative client sessions that foster alignment, generate innovative ideas, and enable informed strategic decision-making. You will play a key role in high-impact client projects and initiatives, bringing together diverse stakeholders to co-create solutions, shape innovation and transformation agendas, and deliver meaningful, actionable outcomes.   Through the global EY wavespace network, you will tap into leading practices, insights, and capabilities to deliver exceptional and differentiated client experiences. Learn more about EY wavespace here: EY wavespace   In addition, as part of our overarching CX strategy that includes a client listening program, you will have the opportunity to engage directly with senior executives, transforming their feedback into actionable insights that strengthen relationships and drive continuous improvement across client experiences.   This job posting relates to an existing vacancy within our organization.   Your key responsibilities

Driving discovery phases to ensure an in depth understanding of clients’ current situation and future vision through interviews and/or review of strategic plans Designing, preparing and executing immersive innovation sessions where you will:

Partner with clients to co-design the approach for the session Identify and bring forward internal and/or external thought leaders, case studies and examples to inspire new perspectives Synthesize and bring forward relevant insights from client discovery phase Facilitate design-thinking based ideation and prioritization sessions to draw out innovative, value-generating opportunities Build alignment across stakeholders to develop clear, actionable strategic roadmaps and plans Leverage your creative ingenuity and our digital collaboration technologies to create exceptional and unique immersive experiences with our clients

Collaborating with EY account teams to debrief insights from EY wavespace engagements and client experience activities, helping to identify opportunities for continued value creation

Meeting with clients from across industries to capture and synthesize their feedback on their experiences with EY Assist in transforming perspectives into actionable insights and recommendations that strengthen relationships, enhance future engagements, and support opportunity development

Skills and attributes for success

Strong executive presence, with the confidence to engage and present at all levels Excellent communication skills (oral and written), with the ability to deliver clear, concise, and impactful messages Proven ability to build trusted relationships and collaborate effectively across teams and stakeholders Strong organizational and project management skills, with the ability to manage multiple priorities and deliver high-quality outcomes Demonstrated critical thinking and problem-solving skills, with the ability to translate complex challenges into practical, actionable solutions High emotional intelligence, cultural awareness, and ability to quickly establish credibility with clients and teams Curiosity and adaptability, with