VP, Product Management-AI Platform Experience

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Vice President, Product Management – AI Platform Experience As Vice President of Product Management for Lux , ServiceNow’s AI-native experience platform, you will define and lead the strategy for the next generation of enterprise AI experiences. Lux provides the common platform that brings together AI-first user experiences, agentic AI, contextual intelligence, and reusable platform capabilities that enable every Business Unit to build consistent, intelligent, and enterprise-grade applications. You will partner closely with executive leaders across Product, Engineering, Design, Research, Customer Success, and Go-to-Market teams to define the long-term vision, product strategy, and roadmap for Lux while driving adoption across ServiceNow’s product portfolio. Your leadership will establish the standards, governance, and reusable platform capabilities that enable innovation at scale, ensuring customers receive a cohesive, high-quality AI-native experience regardless of the applications they use. As AI rapidly transforms enterprise software, you will lead one of ServiceNow’s most strategic platform investments, shaping how millions of users interact with AI across the platform through consumer grade experiences. By balancing long-term platform strategy with the evolving needs of Business Units and customers, you will accelerate AI adoption, improve customer efficiency, and strengthen ServiceNow’s leadership in enterprise AI. What you get to do in this role: Define and execute the product vision, strategy, and roadmap for Lux , ServiceNow’s AI-native experience platform, aligning platform investments with the company’s AI strategy and long-term growth objectives. Lead, mentor, and develop a team of Product Management leaders responsible for the AI-native platform experience. Partner with executive leaders across Product, Engineering, Design, Research, and Business Units to define and deliver a unified AI-native experience strategy across the ServiceNow platform. Drive innovation by shaping the future of AI-first experiences, agentic workflows, contextual intelligence, and next-generation interaction models. Define reusable platform capabilities, product standards, and governance models that enable Business Units to innovate while delivering a consistent, enterprise-grade customer experience. Develop a deep understanding of customer needs, market trends, and emerging AI technologies to influence platform strategy, prioritize investments, and accelerate adoption. Lead platform product planning by defining requirements, prioritizing investments, evaluating technical trade-offs, and driving execution across multiple cross-functional organizations. Partner closely with Engineering, Design, and Architecture to deliver scalable, secure, compliant, and enterprise-ready platform capabilities. Champion platform quality, governance, accessibility, privacy, and responsible AI practices to ensure Lux delivers trusted experiences at enterprise scale. Represent the Lux platform strategy with executive leadership, strategic customers, and key partners while helping shape ServiceNow’s long-term AI vision.