Implementation Manager

Shape how clients experience complex platform and channel changes by designing clear, dependable migration approaches. In this role, you’ll partner across product, implementation, technology, and client-facing teams to reduce risk and improve outcomes. You’ll bring structure to ambiguity, align stakeholders, and translate requirements into practical plans. If you enjoy working across teams and owning delivery-ready designs, this role offers broad impact and visibility. As a Migration Design Manager in the payments migration team, you design end-to-end migration approaches for client-impacting system and digital channel changes. You partner closely with product, implementation, technology, and client service teams to define requirements, plan delivery, and support a consistent client experience. You create clear documentation and lead working sessions that align stakeholders on scope, timelines, dependencies, and readiness.

Define and document migration approaches for in-scope platform and channel migrations, tailored to the product family and client needs Produce Statements of Work that outline scope, assumptions, dependencies, milestones, risks, and readiness criteria Lead migration forums (e.g., working groups and steering meetings) to drive alignment and decision-making Partner with product management, implementation teams, technology, sales, relationship teams, and risk/compliance stakeholders to confirm requirements and constraints Manage multiple migrations concurrently, balancing timelines, resources, and competing priorities across stakeholder groups Identify client and colleague impacts and coordinate preparedness activities with regional and functional partners Serve as an escalation point for migration design questions and issue triage within the scope of the role Identify process gaps and improvement opportunities, and work with partners to incorporate fixes into migration plans and deliverables Maintain up-to-date knowledge of relevant digital channels, products, and services within scope, and translate changes into migration implications Develop and share practical guidance, playbooks, and lessons learned to improve consistency and execution across migrations Adhere to firm policies, procedures, and control requirements throughout planning and delivery activities Required qualifications, capabilities and skills Experience designing and/or delivering client-impacting migrations for payment products, platforms, or digital channels Client-facing experience or experience supporting client implementations and service outcomes Experience producing delivery-ready documentation such as Statements of Work, requirements, runbooks, or migration plans Experience leading cross-functional working sessions with clear agendas, decisions, and follow-ups Project management skills, including managing scope, timelines, dependencies, and risks Experience working with technical partners to plan implementation activities and cutover readiness Knowledge of merchant payments, cash management, and/or trade-related payment services (confirm the exact scope) Ability to assess issues, determine severity, escalate appropriately, and drive resolution within defined ownership Proficiency with standard desktop productivity tools and collaboration platforms Preferred qualifications, capabilities and skills Knowledge of API-based onboarding and digital product implementations Familiarity with payment processing operations, back-office workflows, and transaction reporting concepts Experience supporting multiple product families or regions and coordinating stakeholder readiness across them Experience creating repeatable migration frameworks, templates, or playbooks to improve consistency Experience partnering with governance and risk stakeholders to document controls and approvals for migrations Experience in complex, multi-stakeholder environments with concurrent delivery timelines Additional language skills relevant to