Representative, Solutions Center - Financial Services

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This opportunity supports Nationwide's Life, Annuity, and Retirement Solutions customer service teams. Representatives serve as a primary point of contact for customers, assisting through inbound service calls, responding to questions, processing policy or account requests, resolving issues, and educating customers on products, services, and available solutions. Associates will complete role-specific training before transitioning into a flexible hybrid work environment.   Training   Training is expected to last approximately 5 to 6 weeks , with specific dates provided prior to the start of each class.   Anticipated class start dates will be in November. Training hours are generally Monday through Friday, approximately 10:00 a.m. to 6:30 p.m. Eastern Time. Hours may vary slightly based on business needs and training activities.   Training may include classroom instruction, job shadowing, systems practice, and hands-on customer interactions with guidance from experienced team members.   Hybrid Work Schedule   Upon successful completion of training, associates will transition to a hybrid work schedule with two required in-office days per week in either Grandview Yard (Columbus, OH) or Scottsdale, AZ.   In-office schedules will generally follow either Tuesday /Wednesday or Wednesday/Thursday pattern, depending on team assignment and business needs.   Work Location Flexibility: Associates generally follow a hybrid schedule with two in-office days per week at 1000 Yard Street, Grandview Heights, OH 43212 or 18700 North Hayden Rd, Scottsdale, AZ 85255. Depending on business needs, role assignment, and geographic location, certain positions may be eligible for a fully remote work-from-home arrangement. Equipment is provided for both office and work-from-home environments.   Equipment will be provided for both office and remote work environments. Associates are responsible for transporting their company-issued laptop between locations.   Remote work requires a direct Ethernet connection to the home router using company-provided equipment. Wi-Fi connections are not permitted .       Scheduling Expectations   Work schedules may be assigned within departmental operating hours, generally between 8:00 a.m. and 8:00 p.m. Eastern Time, with some teams supporting customers as late as 11:00 p.m. Eastern Time.   Rotational Saturday schedules may be required based on business needs.   Licensing and Professional Development Opportunities   Some positions within the Life, Annuity, and Retirement Solutions organization may require industry licenses as part of the role or may offer licensing as a professional development opportunity.   For positions requiring securities licensing, associates are not required to hold licenses at the time of application or hire. Nationwide provides comprehensive support to obtain the necessary licenses, including:   Paid study time   Study materials   Classroom instruction and coaching   Payment of applicable exam fees   Required licenses may include the Securities Industry Essentials (SIE), and Series 6. When applicable, the SIE and Series 6 licenses must be obtained within 170 days of employment. Your total rewards package includes a minimum salary of $47,151 with a competitive benefits package.

We offer a competitive benefits package which includes: ·       Paid time off ·       401(k) with company match of 50% on the first 8% you contribute ·       Company-paid retirement