Director, Clinical Support Services

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum's region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions. The Clinic Coordinator Operations Director is responsible for leading the central clinic operations team of supervisors and clinic coordinators across the market. In collaboration with the Clinical Support Services, Population Health, and Regional Clinical Teams, will support the implementation of centralized care coordination function responsible for visit preparation, patient outreach, quality, risk, and specialty care coordination. Will lead key initiatives to drive effective and efficient operations and partner with regional clinic operations and central support leadership to deliver improved patient, employee, and clinician experience through consistent application of standard processes and workflows. This role will be traveling to our various offices/clinics weekly throughout southern California and occasionally to northern California.

Market Intelligence & Strategic Communication - Monitor evolving regulatory and market trends in Risk Adjustment and HEDIS measures; translate insights into actionable strategies and cascade updates to Clinic Coordinators and Supervisory teams Workflow Design & Optimization - Architect scalable, compliant workflows aligned with national standards and local market dynamics to achieve and exceed key performance indicators (KPIs), including ACE (Ambulatory Clinical Excellence) standard work protocols Training, Implementation & Performance Enablement - Lead the design, delivery, and adoption of Clinic Coordinator workflows; foster a high-performance culture through coaching, professional development, and employee engagement initiatives Quarterly Strategic Planning & Execution - Develop and execute quarterly performance acceleration strategies ('Push for the Quarter') to meet or exceed targeted outcomes Reporting, Analytics & Action Planning - Oversee the development of dashboards and reporting tools; analyze operational data to identify trends, gaps, and opportunities, translating insights into strategic actions Operational Oversight & Resource Optimization - Monitor deployment and effectiveness of workflows; manage resource allocation to maximize efficiency and ensure consistent regional support Strategic Partnership & Cross-Functional Collaboration - Serve as a trusted advisor and partner to regional leadership; collaborate with clinic operations, medical leadership, and central departments to prioritize initiatives and resolve issues impacting care coordination and visit preparation Policy Leadership & Regulatory Compliance - Develop and enforce policies and procedures that support operational integrity and HIPAA compliance, ensuring responsible stewardship of patient health information Executive Communication & Escalation - Present performance updates to senior leadership; escalate critical issues with transparency and urgency to drive timely resolution Talent Strategy & Career Pathing - Partner with the People Team to design career pathways and development programs that attract, retain, and grow top talent across the CC function Leadership Development & Executive Collaboration - Build leadership capability in newly appointed Supervisors, many of whom are first-time people leaders. Provide targeted coaching on inspiring teams, navigating difficult conversations, leading