Guadalajara | Customer Retention & Development Manager (CRDM)

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities Build a District Retention Program that includes coverage for all existing customers in our District Assist Product managers in developing product level retention programs Facilitate monthly branch retention meetings Build and protect consistency in our branch and service offerings Measure and analyze customer revenue trends and proactively communicate these Ensure minimum call counts and reviews are completed per district goals Ensure incremental improvements are made on building stronger customer relationships Grow revenue across multiple product and geographies Qualifications Bachelor degree or equivalent business qualifications Minimum four years Expeditors / industry experience Ability to create/write and articulate client business plans Management skills to organize and coach a team Demonstrated customer service skills and proven interpersonal skills Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint Inquisitive and exploratory mind-set Fluent in English Additional Information Expeditors ofrece excelentes beneficios Sueldo competitivo Prestaciones superiores a la ley Seguro de vida Seguro de gastos médicos mayores Plan de compra de acciones para empleados Programa de Capacitación y Desarrollo de Personal Expeditors offers excellent benefits Competitive salary Benefits above the law Life insurance Insurance of major medical expenses Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply I'm interested I'm interested Privacy Notice I'm interested Refer a friend Posted by Josafat Martinez share this job Share to WeChat × Copy the link and open WeChat to share. Copy to clipboard Open WeChat Share to WeChat × Use Scan QR Code in WeChat and click ··· to share.