Staff Program Manager, CCO Programs

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An overview of this role

You'll be the Staff Program Manager, CCO Programs, running the cross-functional initiatives on the Chief Customer Officer's (CCO) priority list. These programs include go-to-market transformation, retention and renewal motions tied to major annual recurring revenue (ARR) goals, the field-to-product feedback loop, and executive engagement with our highest-value accounts. You'll turn executive intent into workstreams, coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement, and make the tactical calls that keep the portfolio honest.

This is a founding seat reporting to the CCO while the broader Programs function is built, and the reporting line may evolve as the team scales. In your first year, every CCO-level program will have a clear owner other than the CCO, leadership will trust your data-grounded view of program health, and the portfolio will deliver measurable business outcomes.

• Own execution and business outcomes across CCO-level programs, including go-to-market transformation, renewal and retention motions, product feedback loops, and executive sponsorship for top accounts.

• Turn CCO direction into workstreams with clear owners, dependencies, and timelines.

• Coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement, holding them accountable without direct authority.

• Surface stalled work, unowned risks, and slipping timelines so the CCO has a reliable, real-time view of the portfolio.

• Recommend scope changes, re-sequencing, or ending a program when it is not delivering value.

• Drive follow-through from executive meetings by tracking decisions and action items to completion.

• Track program health using data, connect execution to retention, expansion, adoption, and ARR outcomes, and communicate executive-ready narratives.

• Build shared standards for tracking, reporting, and handoffs, and iterate plans with functional leaders based on field feedback.

• Experience leading complex, cross-functional strategic programs at the executive level and turning ambiguous direction into delivered outcomes without a fully scoped brief.

• Experience in Customer Experience, go-to-market, or revenue-facing functions such as Customer Success,