Senior DevOps Engineer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

The Dev Ops Team is about ensuring all the Opayo Web Applications are delivered through Development, Test and Productions environments in an automated Continuous Delivery manner.  Opayo is a high transactional environment and applications are available 24 hours a day, 365 days a year. The team ensures that the Opayo core applications are maintained, monitored and issues are responded to and resolved in line with departmental SLAs. Key accountabilities and decision ownership :  Maintaining and supporting Opayo Payments Applications, using monitoring tools to detect failures and investigating/resolving issues and writing custom monitoring scripts Working with the development teams to help design new products and architecting new solutions Monitor Live environment to detect failures and investigate/resolve issues Work closely with the Development & Test Teams to deploy software releases Support production systems as required inside and outside of standard working hours. Reducing the overhead of BAU and manual tasks and replacing them with automated solutions Actively contributing to the process of continual improvement, with regard to self, team and the systems you support Actively participating in departmental projects as per the technology roadmap Working with 3rd parties and partners to ensure product compliance and stability Skills, know-how and experience: Must have: Extensive experience of AWS Extensive experience of scripting languages Extensive experience of monitoring tools (SumoLogic, New Relic) Extensive experience of automation tools (Puppet, Ansible, Terraform) Extensive experience of working in a DevOps support model Experience of working in a highly available, high transaction, production environment Demonstrable experience communicating in a fast-paced, results-oriented, team-based environment Preferred: Proven experience of payment gateways Key performance indicators:  System uptime and downtime is in accordance with Operational SLAs Ensure all releases follow defined processes and procedures Participation in Oncall rota (additional on-call allowance) Objectives achieved through scripts maintained in source control Key stakeholders: Operations, Database, Infrastructure and Network Teams Agile scrum Teams. Security Team. Location: The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.