AR Analyst

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Collections Management   The role focuses on maximizing collections through effective engagement techniques while meeting client-established KPI targets. This includes monitoring payment behaviors, prioritizing outreach to delinquent accounts, and implementing collection strategies developed through stakeholder consultation. When necessary, the position involves coordinating with enforcement agents and solicitors, serving as the primary liaison between these external parties and clients. Cash Management and Reconciliation   A significant portion of the work involves minimizing unallocated and unmatched cash by identifying payment sources, updating the UNO dashboard, and providing allocation details to facilitate proper posting. The role requires complex account reconciliations to establish accurate balances and collaborative work with treasury and the broader AR function to achieve cash targets. Stakeholder Communication   The position requires leading regular meetings with both internal teams and external clients to discuss arrears status and collection strategies. Following these meetings, the specialist initiates actions with supporting functions like JBS, monitors progress, and reports outcomes at subsequent meetings. Maintaining current tenant contact information in systems ensures effective communication channels. Reporting and Compliance   Monthly and quarterly report preparation for internal and external stakeholders forms a key deliverable, with emphasis on accurate arrears reporting and management information. All activities must align with best practice guidelines and ISAE-audited processes to ensure consistency and compliance across the organization.

Collaboration   Active participation in team and department meetings (preferably face-to-face) contributes to knowledge sharing and continuous improvement initiatives aimed at enhancing both occupier and client experiences. This role requires balancing relationship management with analytical rigor, combining customer service orientation with firm collection practices to protect client interests while maintaining professional occupier relationships. Location: On-site –Norfolk, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your