Product Complaint Investigator II (Temporary 1 year)

Additional Locations:  Costa Rica-Coyol Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance   At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace.   Hybrid Roles: Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview.   About the Role: The Product Complaint Investigator executes product complaint investigations with increased technical ownership and moderate independence. This role ensures high-quality investigation outcomes aligned with regulatory requirements, corporate procedures, and performance expectations, while contributing to cross-functional collaboration and continuous improvement initiatives.   Your Responsibilities Include:

Perform product complaint investigations including decontamination, analysis, testing, and technical documentation. Execute investigations for multiple product lines, including moderate to high complexity products. Prepare SEFs with guidance from higher-level engineering roles as needed. Conduct product analysis using measurement tools (e.g., calipers, micrometers, DMMs) and compare findings against specifications. Support simple NPD activities through complaint retain analysis and data collection. Maintain compliance with quality systems, procedures, and regulatory requirements. Contribute to updates of work instructions (WI) and SOPs through technical feedback. Participate in cross-functional meetings and escalate out-of-spec findings or test failures appropriately. Support continuous improvement initiatives, GCIBS ideas, and VIP contributions. Train and support junior technicians and new team members. Manage laboratory operational tasks such as supply tracking and equipment ownership. Deliver assigned project milestones and support cross-functional objectives.

Technical Degree in Quality/Electric Engineering/ Customer Service or related field. English Level: 70-79% Experience: At least 2 years Expanded functional knowledge in complaint investigations within regulated environments. Moderate problem-solving capability with guided decision-making. Effective technical writing and documentation skills. Strong collaboration skills with cross-functional partners. Ability to conduct product analysis using standard laboratory measurement tools. Demonstrated ownership of compliance with quality systems and regulatory requirements. • Commitment to completing 100% of assigned training within required timelines. Demonstrated accountability and adherence to Code of Conduct.

Prefered qualifications

Experience supporting moderate to high complexity product investigations. Experience preparing SEFs with limited guidance. Exposure to NPD support activities through complaint data analysis. Experience mentoring junior team members or supporting onboarding. Participation in continuous improvement initiatives such as GCIBS, VIP, or Kaizen. Ability to influence peers in technical discussions. Experience managing laboratory operational responsibilities (equipment ownership, supply tracking). Demonstrated engagement in Diversity & Inclusion initiatives.

Requisition ID:  633168 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative