Sr. Associate - Customer Care - Voice 5B

Sr. Associate - Customer Care - Voice Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Customer Service Representative_English_Onsite Milton Keynes!

Provide professional, efficient, and friendly customer service to customers of leading banks and building societies; Handle customer enquiries across multiple communication channels, including telephone and written correspondence; Support customers with account-related, payment-related, and general servicing requests; Deliver exceptional customer experiences while maintaining high standards of service quality and professionalism; Accurately identify customer needs and provide appropriate solutions in line with company policies and procedures; Resolve routine customer issues within established guidelines and escalate more complex matters where appropriate; Utilize customer management systems to access, update, and maintain customer account information; Maintain accurate records of customer interactions, enquiries, and actions taken; Communicate clearly and effectively with customers across a variety of channels; Apply active listening techniques to understand customer concerns and provide appropriate support; Follow established procedures, compliance requirements, and operational guidelines; Manage workload effectively while meeting service standards and productivity targets; Develop and maintain knowledge of products, services, systems, and regulatory requirements; Collaborate with colleagues and stakeholders to ensure positive customer outcomes; Support continuous