Sr Business Application Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.  Skills and Competencies 5+ years of hands-on experience as a Salesforce Administrator, with strong knowledge of Salesforce Classic and Lightning platforms Strong proficiency in Salesforce CPQ, Salesforce configuration, Power BI, Power Automate, and AI-enabled automation initiatives Experience managing Salesforce user setup, roles, profiles, permission sets, public groups, organization-wide defaults, sharing rules, workflows, flows, approval processes, page layouts, record types, validation rules, reports, dashboards, and mobile administration Ability to manage data migration, data quality, deduplication, reporting, dashboarding, and advanced visualization through Salesforce, Power BI, Power Automate, or CRM Analytics Strong stakeholder management, communication, analytical thinking, problem-solving, and end-user support skills Salesforce certifications such as Salesforce Administrator, Advanced Administrator, or Agent force Specialist are required Education Bachelor’s degree with 5+ years of experience in a related field or equivalent practical experience Responsibilities Manage, optimize, and automate Salesforce and reporting platforms to improve business processes, data quality, and stakeholder decision-making. Customize and configure Salesforce to support evolving business requirements across sales, marketing, and operations teams Manage Salesforce administration activities, including user and license management, roles, profiles, permission sets, sharing rules, workflows, flows, approval processes, layouts, record types, dashboards, reports, and mobile administration Develop, maintain, and enhance Power BI dashboards and Power Automate solutions to support reporting, automation, KPI tracking, pipeline visibility, user adoption, and data-driven decision-making Support Salesforce CPQ administration, Salesforce configuration changes, sandbox management, release management, and platform enhancement activities Perform data migration, updates, imports, exports, and data maintenance using tools such as Data Loader and Workbench Build and maintain custom reports and dashboards to monitor key business metrics, including pipeline, conversion, engagement, data quality, and user adoption Identify manual processes and opportunities to streamline workflows using Salesforce automation, Power Automate, and AI-enabled tools Serve as a point of contact for Salesforce-related queries, troubleshooting, support, and training for users and peers Partner with stakeholders to gather requirements, translate them into scalable solutions, document workflows, and drive platform adoption Monitor Salesforce releases, new features, security reviews, health checks, optimizer recommendations, and underutilized platform capabilities to support continuous improvement Collaborate with internal teams and technology partners to resolve Salesforce production issues, manage integrated applications, and align platform capabilities with