Finance Customer Contact Center Specialist, CoStar Group - Richmond, VA

Finance Customer Contact Center Specialist, CoStar Group - Richmond, VA Job Description CoStar Group   CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index ,  CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.        We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create   truly unique   and valuable offerings to our customers.   We’ve   continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver   for   our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Overview:   Finance Customer Contact Center Specialist   Richmond, VA | In office, Monday – Friday     We are currently in search of an energetic, highly motivated individual to join our growing Finance Customer Contact Center team. If you thrive in a fast-paced environment and can successfully balance multiple priorities and have a keen focus toward results, this is   a great opportunity   to join a company that continues to beat our own growth records!   The   Finance Customer Contact Center Specialist   responds to clients and stakeholder inquiries on matters related to the Order-to-Cash process that   include:   invoicing and billing, contracts, and other financial matters to   determine   what corrective action is   required . This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction.    The Finance Customer Contact Center Specialist   utilizes   company CRM tools to obtain and evaluate all relevant data to handle,   process   and trouble-shoot requirements.   Proficiency   in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and   timely   manner is   required . Our goal   aims   to promote and deliver a “World-Class” experience with every interaction.    The Finance Customer Contact Specialist will work collaboratively in a team environment across a variety of departments, including Sales, Billing and Contracts, Accounts Receivable, Cash Applications, Collections, and Customer Care/Service .

Maintain fluidity in a fast-paced, high transactional environment    Demonstrate the ability to efficiently multitask from answering inbound phone calls and complete case management tasks from internal and external stakeholders, ensuring the   timely   resolution of issues resulting in minimal brand impact and   maximum   customer satisfaction    Be the person who delivers first time resolution at a World-Class level    Support and foster synergies with the Sales team to promote the growth of the business    Develop an in-depth understanding of our software and service environment, including our CRM, Oracle Fusion, Microsoft Navision, Third Party invoice presentment portals, and in-house Enterprise solutions    Process service cancellation requests    Resolve client billing inquiries    Review and correct contract setup issues    Clarify contractual questions in response to stakeholder inquiries    U pdate   client   contact cards    Provide support for our online bill presentment tool,   BillTrust     Process client payments    Preparation of credit memos