IT Engineer

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy.  Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.   Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Summary The IT Engineer is responsible for designing, implementing, supporting, and continuously improving endpoint technologies that enable a secure, productive, and modern digital workplace. This role supports the enterprise endpoint ecosystem across Windows, macOS, iOS/iPadOS, and Android platforms, leveraging technologies such as Microsoft Intune, Jamf Pro, endpoint security, automation, and Digital Employee Experience (DEX) solutions. Working closely with architecture, security, infrastructure, and business teams, the engineer delivers scalable technology solutions, drives operational excellence, and enhances the employee experience through modern management practices and continuous improvement. The ideal candidate brings expertise in endpoint management, automation, and enterprise support technologies, with a passion for innovation, reliability, security, and user experience.

Solution Delivery: Lead and support solution lifecycle technical activities for endpoint, mobility, and digital workplace technologies. Ensure solutions are designed for great user experience, operational performance, security, and scalability. Lead design efforts, ensuring Enterprise Architecture, Security, Operations, and Compliance requirements are continuously integrated into solutions. Manage and support endpoint platforms including Microsoft Intune, Jamf Pro, Windows Autopilot, Apple Business Manager, and related technologies. Provide input to cost and schedule estimation. Responsible for overall integrity of system design and operation. Oversee vendor activities. Operations: Review solution performance and continually assess the health of endpoint platforms and systems. Track and drive awareness of operational and technical debt risks. Provide escalated support for incident and problem management. Utilize analytics, endpoint telemetry, and Digital Employee Experience (DEX) tools to improve availability, reliability, efficiency, capacity, and user satisfaction. Develop automation and proactive remediation solutions using scripting and modern management capabilities. Monitor device compliance, patching, endpoint security, and lifecycle processes. Oversee vendor activities. Subject Matter Expertise: Continuously stay current on, and apply, technical industry knowledge pertaining to endpoint management, mobility, automation, Digital Employee Experience (DEX), security, and emerging technologies. Maintain expertise in Microsoft Intune, Jamf Pro, device lifecycle management, endpoint security, and modern workplace technologies. Evaluate and leverage automation, AI-enabled capabilities, and industry best practices to improve operational effectiveness and employee experience. Relationship Management: Conduct peer reviews and approve system changes and technical