Training Instructor

What success looks like in this role: The Trai ning Instructor is responsible for delivering structured, high-quality training programs to both internal employees and external clients, with a strong focus on German language delivery. The role supports the effective adoption of tools, technologies, and products by ensuring participants gain the required knowledge and practical competencies.   This position contributes to the design and continuous improvement of training materials and methodologies, adapts delivery to diverse audience needs, and supports the overall effectiveness, consistency, and quality of training initiatives.   Key Responsibilities/Outcomes:   Deliver established and advanced training programs   to meet the evolving needs of internal and external clients   Take ownership of training efforts related to new tools, technologies, and products within scope   Deliver   internal training sessions covering product knowledge , sales processes, desktop tools, technology systems, applications, client service, and enterprise initiatives   Provide constructive feedback to learners to support skill refinement and development Support external clients with the installation, adaptation, and operation of products and applications   Customize and adapt training content to meet specific client needs and drive onboarding and adoption   Adjust training delivery in real-time based on participant engagement and learning needs   Continuously explore and implement new, more effective training techniques   Suggest and lead improvements to existing training programs   Actively seek and incorporate feedback to enhance delivery style, methods, and overall training effectiveness   You will be successful in this role if you have: Fluent   German & English, both written and spoken, is a must Bachelor's   degree (BA/BS) with 4–6 years of relevant experience, or an equivalent combination of education and professional experience.   ITIL   certification and a solid understanding of IT Service Management processes.   Proven   experience delivering training in a corporate or client-facing environment.   Experience   working in a Service Desk, End User Services, or Digital Workplace Solutions environment is highly preferred.   Strong   understanding of IT support processes, end-user technologies, workplace tools, and emerging technologies, with the ability to translate technical concepts into engaging learning experiences.   Excellent   presentation and facilitation skills with the ability to engage diverse audiences.   Experience   adapting training materials and delivery styles to suit different audiences.   Strong   communication and interpersonal skills.   A   proactive mindset with a passion for continuous improvement.   Why Unisys? Hybrid working   possibilities within real & practiced customer-centricity as well as employee diversity The individual counts at Unisys - be a trusted team member and have supportive supervisors Inclusion & Ethics - Work in an ethical company culture where you can be yourself Be part of our internal career development programs (variety of technologies, continuous personal career growth) Unisys university   - unlimited access to our online training tool to improve your soft skills and technical capabilities Industry leading 15 week onboarding & training   including travels to Budapest (2x 2 weeks Unisys Training Lab) and Munich (1 week – client training (potentially non-mandatory)) Life insurance   – 200% of salary covered Private health insurance   - comprehensive outpatient cover (with option to cover partner/family at own cost) Sports Card   – can be used for gym memberships among other health and wellness offerings PPK   - 1,5% sponsorship, starting after 3 month probation period Paid holidays   ( 10 years of employment service: 26 days) Surplus payments   for non-standard shifts (weekend, night, holidays) Competitive