Advisor, Systems Engineering

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Advisor, Systems Engineering We are seeking an experienced Backup Administrator with strong expertise in enterprise backup, recovery, protection, and backup engineering. The ideal candidate will be responsible for the design, administration, optimization, automation, and operational support of enterprise backup environments while ensuring compliance, security, and business continuity requirements are met. This role requires hands-on experience with Rubrik, Dell EMC Data Domain, Avamar, NetWorker, and Infinidat InfiniBox (IBOX) platforms. The candidate will serve as both an operational SME and an engineering resource, driving backup modernization, capacity planning, performance optimization, audit readiness, and cross-functional collaboration across infrastructure and application teams.

Backup Infrastructure Administration Administer and support enterprise backup and recovery platforms, including: Rubrik, Dell EMC Data Domain, Avamar Dell EMC NetWorker & Infinidat InfiniBox (IBOX) Monitor and manage backup environments to ensure successful backup, restore, and replication operations. Perform troubleshooting, incident resolution, root cause analysis, and problem management activities. Support production, disaster recovery, and business continuity requirements. Engineering, Lifecycle Management & Optimization Lead backup platform upgrades, migrations, patching, and lifecycle management activities. Evaluate and recommend improvements to backup architecture and data protection strategies. Drive engineering initiatives focused on automation, optimization, and operational efficiency. Collaborate with vendors and infrastructure teams to address complex technical issues. Capacity Planning & Performance Management Monitor backup storage utilization and growth trends across all backup platforms. Perform capacity planning and forecasting to ensure adequate storage availability. Analyze performance metrics and optimize backup windows, replication, and recovery times. Recovery, Resilience, Audit, Compliance & Security Conduct restore testing and recovery validation exercises. Support disaster recovery testing and business continuity initiatives. Ensure backup and recovery objectives (RPO/RTO) are consistently met. Audit, Compliance & Security Support internal and external audits by providing required evidence and documentation. Ensure compliance with cybersecurity, regulatory, and organizational backup policies. Track and remediate backup-related vulnerabilities and security findings. Maintain operational runbooks, SOPs, architecture documents, and compliance records. Automation & Continuous Improvement Develop automation solutions using: Ansible, Red Hat Ansible Automation Platform (AAP) PowerShell or Shell Scripting Automate backup reporting, health checks, provisioning, and operational tasks. Drive continuous improvement initiatives to reduce manual effort and increase reliability. Collaboration & Stakeholder Management Work closely with Storage, Server, Database, Cloud, Security, and Application teams. Participate in change management, incident management, and problem management processes. Provide technical guidance and mentoring to junior team members. Engage with business stakeholders to ensure backup and recovery requirements are met.

Bachelor’s degree in computer science, Information Technology, Engineering, or related field. 8+ years of experience