Communication Operator

Description - External html: $component.getFieldValue($data) id=descriptionExt-value formfieldid=descriptionExt> Under direct supervision, receives incoming calls, initials emergency call notification, pages medical center personnel on request, and maintains various records, as required. Essential Responsibilities: *Following established policies and procedures, establishes and maintains courteous, cooperative relations with the public, patients and other personnel. *Promotes, ensures, and improves customer services to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service. *Receives and routes incoming calls to appropriate stations. *Pages medical center personnel. *Responds to callers' inquiries concerning patient condition and other requests for information. *Announces appropriate and urgent messages. Serves as central communications point for all in-house emergencies (i.e., Code Red and Code Blue). Documents events in logs or in on-line database. *Performs various clerical duties such as listings of on-call personnel and listing of beeper personnel; distribution of brochures and mailings. *Records and processes requests for telephone equipment repair. Reports equipment malfunctions to appropriate personnel. *Performs other related duties as required. *Supervisory Responsibilities: This job has no supervisory responsibilities.