Senior Analyst

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves  Manage the team to ensure that service delivery standards are maintained Be the single point of contact for team members on all operational issues Conduct regular feedback and coaching sessions with each of your team members as well as run regular team meetings Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation Assist and support other leaders and solicit a team culture between your peers Develop and maintain a collaborative relationship with all stakeholders Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs Manage retention of talent and keep attrition levels to acceptable standards Provide reporting and data insights on team performance Oversight and backup support for the team on the following: o    Address support tickets and escalate to IT support as required. Provide assistance in resolving and ensure issues associated with the system are resolved within agreed service levels. o    Update MRI documentation as required (procedures, user guides and training documentations) o    Process MRI related records (change requests, issues log, enhancement requests) o    Thoroughly test fixes and enhancements updating test scripts prior to deployment to the live system. o    Assist with system upgrades and service pack testing as required. o    Identify key user processing issues that can be reduced by running short knowledge transfer sessions held via ‘Webex’.   o    Actively participate in requirements gathering and design of solutions, project deliverables, creating test documentation and executing testing across systems. o    Work with the business to ensure thorough documentation and testing of enhancements and fixes to production releases.  o    Implement new initiatives  o    Ensure all policies and procedures are kept up to date o    Implement Process improvements Performance Objectives Leadership: Leads by example Demonstrated rapid “get going” capability Capacity to achieve results within tight resource availability Team player with the confidence to constructively challenge the status quo Personal Effectiveness: Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor Decision Making: Makes suggestions for solutions that resolve problems or improve operations Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor Relationship Building: Conducts open, collaborative relations with superiors, peers & clients Gains respect of JLL people and clients Ability to manage and see links across a diverse range of activities Communication: Communicates effectively with superiors, peers and clients Listens effectively and communicates through actions and example Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability Key Skills MRI software experience; understanding core MRI software