Strategic Relationship Manager

General information

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JobID

17311

Position Level

Individual Contributor

Implementation & Support

Working Time

Full-Time

Position Type

Regular

10%

Workplace Type

Hybrid

Preferred Location

Allen, TX

Additional Locations

Birmingham, AL, Branson, MO, Cedar Falls, IA, Charlotte, NC, Lenexa, KS, Louisville, KY, Monett, MO, Springfield, MO

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. We are seeking a Strategic Relationship Manager (SRM) to support and strengthen long‑term relationships between Jack Henry and a select group of our largest and most strategic banking partners. This role is responsible for ensuring that Jack Henry’s services, solutions, and partnership approach align with each bank’s goals, operational priorities, and long‑term strategies. This role is part of the Regional Banking Office (RBO) team, which supports Jack Henry’s most significant banking clients. The RBO provides a dedicated, high‑touch partnership experience, offering proactive support, personalized guidance, and a “white‑glove” client journey throughout the relationship. As the primary point of contact for two assigned banks, the SRM will oversee relationship health, overall satisfaction, retention, and partnership growth. You will monitor and communicate performance metrics, identify opportunities for improvement, and ensure that service delivery meets or exceeds expectations. Your work directly influences how our partners experience Jack Henry and plays a critical role in shaping the perception and success of each relationship. The SRM functions as both a strategic advisor and a day‑to‑day partner—supporting immediate needs while also guiding long‑term planning and initiatives. You will work closely with bank leaders at all levels, including senior executives, acting as the trusted resource they can turn to for support, insight, and coordination across Jack Henry. This role is highly visible and sets the tone for how our partnership is experienced, making it essential to the success of both the bank and the broader organization. This position may be worked remotely within the United States, with the exception of California. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). The salary range for this position is $110,000- $160,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Responsibility for knowing the bank’s objectives, key strategies, leaders and stakeholders such that JH is in a credible position to collaborate in further refining those strategies and developing specific initiatives and solutions that will enable the bank to achieve their objectives.    Understanding the banks’ key business and technology challenges. Aligns and communicates strategic direction and organizational response to address critical imperatives Establishes and leverages a wide range of relationships throughout the bank’s