Senior Specialist, Commercial Contract Support

Grade Level (for internal use): 09 T he Team: S&P Global is a high-growth, high-margin benchmarks, content, and analytics company serving the capital and commodity markets. We are home to some of the most iconic brands in finance and business, including Market Intelligence , Global Mobility , S&P Dow Jones Indices, S&P Ratings and Commodity Insights . Commodity Insights is a leading provider of energy and commodity information, including benchmarks that are critical to the markets.   Responsibilities & Impact: Senior Specialist plays a pivotal role in ensuring the seamless operation of the team by assisting the team manager in daily activities and driving performance improvements. This position serves as a crucial point of contact in the manager's absence, offering mentorship and coaching to team members while maintaining high standards of contract management support for Sales. The Senior Specialist is responsible for the accurate entry of contract data into CPQ, managing global orders, and ensuring smooth transaction processing from deal creation to fulfillment. By actively tracking case statuses, monitoring escalations, and collaborating across departments, they facilitate timely resolutions to client inquiries and contractual issues. With a strong focus on adherence to the OTC ecosystem and meeting business SLAs, this role not only contributes to operational efficiency but also enhances the overall customer experience through proactive communication and compliance with pricing and legal standards. Ultimately, the Contract Support Senior Specialist is integral in fostering a culture of continuous improvement and accountability within the department, ensuring that all processes and workflows are regularly reviewed and optimized for success.   You will play a critical role in: Assist the team manager in running day to day operational activities  Help the team manager improve team performance through various tasks assigned to make the team and process more efficient  Act as point of contact when the team manager is not available and also help with mentoring and coaching team members as needed  Perform contract data entry in CPQ   Responsible for all global orders, new, amendments and renewals, with an emphasis on Global majors, Strategic Customers, Large Regional Customer & highly complex orders for order resolution  Track status of cases to ensure smooth transaction processing from quote creation to fulfillment  Monitor escalations from Order Management to sales. Gather response or clarity from sales for prompt completion  Assist sales with client resolutions to questions concerning products, billing, account/contract status, change of address, cancellation requests, refund requests, and all pertinent queries  Provide the highest level of contract management support to Sales, regularly attend Sales Pipeline planning meeting & report status on key accounts both written & verbally as needed.  100% adherence to CPQ ecosystem and adoption of all service procedures that provides business partners with comprehensive and actionable solutions-oriented metrics.  Meet or exceed business SLA’s and business process requirements through effective prioritization, timely problem resolution & follow all prioritization instructions  Work across energy organization to resolve any sales contract management issues in a timely manner   Contribute to regular review, suggestions, collaboration & updating of all processes & workflows within the department  Provide information as needed for audit as required  Completes other assignments as required and/or assigned.  What We’re Looking For:

Bachelor’s degree in Finance, Accounting, or a related field, or equivalent education and experience   3–5 years of relevant work experience in contract management. . Experience working in a fast-paced environment supporting a Sales organization is preferred. Work schedule: EMEA shift Skills: