Claims Specialist (Bilingual English/French)

We are looking for a Bilingual Claims Specialist to join our Claims team in Toronto, Ontario. This is an exciting opportunity to help grow our Toronto office and be part of a high-energy environment within a rapidly growing company with global ambitions. If you’re looking to make a meaningful impact on an important part of the business, we invite you to join our team.

Provide exceptional customer service to Turo Hosts and Guests Investigate and process auto claims filed by Hosts and Guests Assist Turo members in the self-resolution process Coordinate claims processing with Turo’s third-party administrator Collect any amounts due from Guests Maintain accurate and complete claim documentation Contribute to continuous improvement of claims handling processes Support Turo’s goal of being a leader in customer service and cost management Your profile Must reside in Toronto, Ontario Bilingual fluency in French and English 1+ year of auto claims handling experience preferred, ideally with a major auto insurance carrier or car rental company Entry-level candidates with strong customer service experience and demonstrated interest in automotive are encouraged to apply BA/BS or equivalent experience Exceptional interpersonal and communication skills Strong conflict resolution and de-escalation skills Ability to work in a fast-paced environment and adapt to change Excellent follow-through and attention to detail with minimal supervision Strong team player with a positive attitude, high energy, integrity, and strong work ethic Commitment to responsiveness and availability Proficiency with CRM systems, Google Workspace, Microsoft Office, and claims management systems Bonus if you have Experience balancing solutions across multiple stakeholders in a two-sided marketplace environment, including Hosts, Guests, third parties, and internal teams For this role, the target base salary range in Toronto is $58,000-$68,000 annually. This role is also eligible for equity and the benefits described below. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers. #LI-EG1 #LI-Hybrid Turo Recruiting Scam Alert: We’ve learned that there are scammers targeting job candidates by impersonating Turo and its employees. We ask candidates to be careful of fraudulent job postings or suspicious recruiting activity during their job search, especially if they’re contacted through unofficial channels (such as Instagram, Telegram, MS Teams, etc.). In general, Turo interacts with candidates through our Careers page and via turo.com email addresses, and we don’t ask candidates for sensitive financial or personal info or request money as part of the hiring process (so an application fee or equipment costs). If candidates are not sure whether they’re dealing with an impersonator, they can contact Turo’s Recruiting Team at recruit@turo.com . Candidates can also report suspicious activity to the FTC or other appropriate authorities. Turo AI Policy: Turo may use AI-enabled tools to support our recruiting operations, including gathering information from candidates, drafting communications, helping with interview note-taking and assessment, and so on. These tools only supplement our team;