Business Process Improvement Analyst

Job Family : Strategy & Transformation Consulting Travel Required : Up to 10% Clearance Required : Active Public Trust What You Will Do : Support CBP's ACE Modernization Program through program management, stakeholder engagement, requirements development, and communications support. Facilitate stakeholder interviews, workshops, and working sessions to document business needs, operational challenges, and process improvement opportunities Analyze and document current-state business processes, workflows, roles, and pain points Define and design future-state processes that improve efficiency, effectiveness, user experience, and program outcomes Develop process maps, workflow diagrams, swimlane diagrams, and other process documentation artifacts Create and maintain Standard Operating Procedures (SOPs), job aids, tools, templates, and supporting documentation Conduct business process reengineering and process optimization activities to streamline operations Gather, analyze, and document business, functional, and non-functional requirements for automation solutions Work directly with stakeholders to identify automation opportunities and translate business needs into developer-ready requirements Support requirements elicitation, prioritization, validation, and traceability throughout the solution lifecycle Collaborate with developers, architects, and solution teams to ensure business requirements are clearly understood and implemented Identify, document, and map data sources, business rules, process inputs, outputs, and dependencies supporting automation efforts Assist with user acceptance testing (UAT), validation activities, and stakeholder feedback sessions Support change management, communications, and adoption activities associated with process improvements and automation deployments Develop executive-level presentations, recommendations, and decision-support materials Monitor and assess process performance and recommend continuous improvement opportunities What You Will Need : An ACTIVE and MAINTAINED CBP PUBLIC TRUST Bachelor's Degree THREE (3) years of experience supporting business process improvement, business analysis, management consulting, or related disciplines What Would Be Nice To Have : Experience supporting CBP, DHS, or other federal programs involving stakeholder engagement, requirements development, program management, acquisition support, or IT modernization initiatives. Familiarity with the Automated Commercial Environment (ACE), trade operations, or trade modernization programs. Experience facilitating stakeholder meetings, workshops, and requirements gathering sessions Experience documenting business processes and developing process improvement recommendations Strong analytical, problem-solving, and critical-thinking skills Excellent written and verbal communication skills Ability to effectively engage with technical and non-technical stakeholders Experience documenting current-state and future-state business processes Experience developing process maps, swimlane diagrams, workflow diagrams, and operational documentation Knowledge of business process improvement, process optimization, and business process reengineering methodologies Experience developing SOPs, job aids, templates, governance documentation, and operational guides Ability to identify process gaps, inefficiencies, risks, and improvement opportunities Experience eliciting, analyzing, documenting, and validating business and functional requirements Experience supporting business automation, workflow modernization, or digital transformation initiatives Experience facilitating workshops, working groups, interviews, and stakeholder collaboration sessions What We Offer : Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick