Supervisor, Dealer Support (Hybrid)

Job Title: Supervisor, Dealer Support (Hybrid) Job Description We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Supervisor, Marketing Solution position requires a self-motivated employee with excellent communication skills that can self manage and work well in both an independent and team environment. The role requires a proactive person that exhibits strong leadership skills and acts as a good corporate team player working closely with direct staff, other managers and other internal departments to ensure program success. The role further requires flexibility in work schedule and task assignments including the ability to manage multiple deliverables at one time. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. As a Supervisor, Marketing Solutions , you will lead day-to-day operations for a team focused on delivering high-quality support, operational excellence, and exceptional service outcomes. In this role, you will guide team performance, manage key operational metrics, support escalations, and help ensure department processes meet quality and compliance standards. This position requires a confident people leader who can adapt to changing priorities while keeping the team focused, supported, and successful. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. Manage day-to-day operations for the Marketing Solutions team, ensuring quality standards are met or exceeded Monitor, track, and report operational metrics to support performance, service delivery, and continuous improvement Handle calls through the 1-800 line and support escalated calls as needed Escalate program or operational issues to the appropriate Operations or Program Manager, including recommended resolutions Provide daily leadership, guidance, coaching, assistance, and support to department personnel Monitor and manage absenteeism to support business continuity and team performance Process payroll for yourself and direct reports accurately and on time Maintain personnel files and ensure appropriate confidentiality in all duties Ensure company communications, including announcements and policy or procedure changes, are distributed to CSRs in a timely manner Communicate department and organizational objectives and goals to direct reports Prepare and conduct performance evaluations and one-on-one meetings Assess individual training needs and help ensure development needs are addressed Monitor and safeguard ISO 9001 standard compliance Document departmental procedures and work instructions in alignment with quality standards Regularly review departmental processes and workflows to improve efficiency and ensure compliance with policies and standards Identify process improvement opportunities and support implementation in daily operations Participate in company-wide initiatives, including ISO, staff development, policies/procedures, TL Playbook, and related programs Ability to work at our Farmington Hills, Michigan location is a requirement Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing