Senior Salesforce Administrator I

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Join Axon and be a Force for Good

We are seeking a Salesforce Revenue Cloud Administrator to join our Commercial Applications team and play a critical role in optimizing our Opportunity-to-Cash (O2C) processes. You will own the configuration, stability, and scalability of Salesforce Sales Cloud and Salesforce Revenue Cloud, ensuring accuracy across account management, opportunity management, quoting, ordering, and contracting.

This role requires both technical acumen and strong problem-solving skills—someone who thrives in ambiguity, relentlessly pursues root causes, and delivers scalable, well-documented solutions. Experience supporting multiple Salesforce environments or working in consulting is highly valued.

Location: 4 days per week (Tuesday-Friday) - Can sit in any of the following locations: Boston, NYC, Sterling VA, Scottsdale, Seattle Reports to: Senior Manager, Salesforce Administrator Direct Reports: None

• Business Support & End-User Assistance: Provide day-to-day Salesforce Sales Cloud and Revenue Cloud support, including troubleshooting issues, answering user questions, and resolving support tickets with a focus on root-cause fixes.

• User Provisioning & Access Management: Manage new user setup, deactivation, and updates to profiles, permission sets, and permission set groups in line with Salesforce best practices.

• Data Management & Dataloads: Perform data imports, updates, and cleanup activities using tools like Data Loader and Inspector, ensuring accuracy, integrity, and compliance with business rules.

• Deploy & Maintain: Manage deployments and refreshes between environments using DevOps tools (e.g., Gearset, Copado) with repeatable, high-quality practices.

• Administer & Troubleshoot Salesforce Revenue Cloud: Configure, maintain, and improve Revenue Cloud functionality, including Bundles, Configuration Attributes, Product & Price Rules, and Advanced Approvals.

• Sales Cloud & O2C Expertise: Own and optimize end-to-end Opportunity-to-Cash processes across opportunity, quote, order, contract, and billing stages.

• Troubleshoot & Resolve Technical Issues: Diagnose and resolve quoting, configuration, and QCP (Quote Calculator Plugin) logic issues.

• Workflow Alignment: Ensure Revenue Cloud configurations align with downstream processes such as order management, subscription lifecycle, amendments, and