Senior Marketing Specialist, Operations

Job Title Senior Marketing Specialist, Operations     Job Description Summary As a member of the Property Marketing Center of Excellence (COE) in the Americas, the Senior Marketing Specialist, Operations is responsible for the day-to-day operational infrastructure that allows the COE to run efficiently, consistently, and at scale. This role partners closely with the Director of Property Marketing to manage the systems, vendors, processes, and reporting that support the broader marketing team. Unlike marketing roles focused primarily on campaign strategy and execution, this position is centered on operational excellence: keeping projects moving efficiently through Asana, ensuring SharePoint resources are current and well-organized, managing vendor relationships and research, overseeing invoicing for revenue-generation items, building and maintaining team process documentation, and producing the client reporting, analytics, and presentation materials that support leadership and client-facing meetings. We are looking for a highly organized, detail-oriented, and proactive operator who thrives on solving process problems, brings comfort working across systems and tools, and can confidently manage vendor, financial, and reporting workflows in a fast-paced, collaborative environment. The ideal candidate is someone who does not simply maintain existing processes, but actively looks for ways to make the organization work smarter, faster, and more consistently.

Responsibilities: Invoicing & Revenue Operations Manage the invoicing process for revenue-generation items within the Property Marketing COE, ensuring accuracy, timeliness, and proper documentation. Track outstanding invoices, follow up on approvals, and coordinate with finance, brokerage teams, and internal partners to resolve discrepancies. Maintain organized records of billing activity and support reporting on revenue-generation performance for the Director of Property Marketing. Identify opportunities to streamline and improve invoicing workflows to reduce errors and turnaround time. Systems, Workflow & Process Management Serve as a primary point of contact for Asana troubleshooting, helping the team resolve workflow issues, optimize project templates, and maintain consistent use of the platform. Monitor team workflows within Asana to identify bottlenecks, inefficiencies, and opportunities to improve project throughput and service delivery. Own and maintain the Property Marketing COE's SharePoint site(s), ensuring content, templates, and resources are current, accurate, and easy to navigate. Partner with the Director of Property Marketing to evaluate and evolve team processes, tools, and platforms as the COE's needs grow. Document and maintain team process and operating guides, ensuring materials reflect current workflows and are easily accessible to the team. Support the rollout of new tools, processes, or workflow changes, including training and change-management materials as needed. Vendor Management & Research Manage day-to-day relationships with external vendors supporting the Property Marketing COE, including onboarding, ongoing communication, and issue resolution. Conduct research on new vendors and marketing resources to expand and strengthen the COE's capabilities, including sourcing, vetting, and comparing options. Support vendor contracting, pricing discussions, and performance tracking in partnership with the Director of Property Marketing. Maintain an organized inventory of current vendors, contacts, capabilities, and pricing for easy reference across the team. Onboarding & Team Enablement Develop and maintain onboarding guides and materials for new team members, ensuring content stays current with evolving tools, processes, and expectations. Lead or support partial onboarding for new hires, contractors, or team members transitioning into new roles, ensuring a smooth and consistent ramp-up experience. Partner with the Director of Property