Senior IT Field Manager

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!  As a Senior Field IT Manager, you will be accountable for deployment and operation of IT-related services, which support the Microsoft businesses internationally, and promote Microsoft technologies through experience and best practice sharing during IT Showcase sessions with external customers.    The Senior Field IT Manager is the field IT person delivering the foundational services that keep Microsoft locations connected including:   Deploying and operating IT services to our internal end users in Engineering Groups, Global Delivery, Customer Support and Services, Microsoft Customer and Partner Solutions and R&D Centers around the world.   Collaborating with other IT Teams to prioritize and plan the infrastructure and services roadmap for all Microsoft locations   Interacting with Site Leadership Teams to set the user expectations as well as working towards user experience improvement   Delivering high-impact customer engagements to support Microsoft in driving revenue, market share and Customer and Partner Experience  This position will be reporting to the Director Field IT Management, based in Atlanta, GA and be responsible for managing Microsoft sites throughout Atlanta, GA which support a variety of Microsoft organizations including Microsoft AI and CoreAI, Experiences and Devices, Cloud + AI and Microsoft Customer and Partner Solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. #MSD #MSDJOBS Responsibilities Help Power the Digital Transformation    You will define IT services and process optimization opportunities and aligning with peer IT Managers globally to deliver improvements aligning to regional commitments and business requirements.   You will drive fiscal responsibility and budget oversight to help drive accuracy.   You will provide quality and regular communication to end user clients and/or partners.   You will jointly review end user sentiment feedback with the other MS Digital Employee Experience Success teams, and develop an action plan to address any improvement areas.   You will drive adoption of new and improved services, identify productivity challenges and develop and execute readiness plans to meet required targets and increase end user productivity. You will partner with workplace services team to expand and transform sites into most connected, accessible, and sustainable Intelligent Workplace.     Advocate for our Customers   You will support commercial engagements by sharing best practices and experiences through the IT Showcase program.   You will evangelize and drive awareness to increase customer engagements.  You will support and encourage adoption of all Microsoft Beta testing during product development cycle activities through local communication and readiness activities; and provide field insight feedback to relevant teams.  Contribute to Modernizing MS Digital Employee