Sr. Consultant

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

The Senior CCM Consultant leads the design, implementation, and modernization of Customer Communications Management (CCM) solutions. This role helps enterprise customers transform customer communications through cloud adoption, process optimization, and modern communication platforms. Acting as a trusted advisor, the consultant works with business and technical stakeholders to improve customer engagement, streamline operations, and deliver scalable communication solutions.

Advisory & Solution Architecture

• Serve as a CCM subject matter expert for modernization and transformation initiatives.

• Assess current communication environments and define future-state architectures and roadmaps.

• Advise customers on migrating from legacy CCM platforms to cloud-based solutions.

• Design scalable solutions for batch, interactive, on-demand, and omnichannel communications.

• Define integrations across CRM, ERP, ECM, BPM, data, and digital experience