Accounts Receivable Team Leader

To lead and oversee the Accounts Receivable function by driving timely collections, effective credit management, accurate reconciliations, and strong internal controls. The role is accountable for optimizing cash flow, minimizing overdue accounts and bad debts, ensuring compliance, developing team capability, and partnering with key stakeholders to achieve business objectives.

Key Responsibilities Leadership & Team Management

Lead, coach, and develop the Accounts Receivable team to achieve departmental objectives and service standards. Monitor team performance, productivity, and workload allocation to ensure efficient operations. Foster a culture of accountability, continuous improvement, and customer service excellence. Identify and implement process improvements to strengthen controls, enhance efficiency, and improve collection performance.

Accounts Receivable & Collections

Oversee the timely and accurate issuance of invoices, statements, and supporting documentation. Ensure accurate allocation of customer receipts, refunds, chargebacks, and adjustments. Lead collection efforts and implement strategies to reduce aged debt and improve cash flow. Review AR aging reports, identify collection risks, and ensure prompt follow-up of overdue accounts. Resolve customer disputes and billing discrepancies in a timely manner. Maintain and review a comprehensive refunds and chargebacks tracker, ensuring all cases are accurately recorded, monitored, and actioned to resolution.

Credit Control & Stakeholder Management

Oversee customer credit approvals and monitor credit limits in line with company policies. Partner with Sales, Operations, and other departments to manage customer credit exposure and strengthen collection outcomes. Build and maintain strong customer relationships to support effective collections and dispute resolution. Lead regular AR review meetings and provide management with insights on collection performance and risk exposure.

Financial Control & Compliance

Ensure timely reconciliation of customer accounts, bank receipts, guest ledger, and AR ledger. Monitor subsidiary ledgers and controls to safeguard company assets and revenue. Prepare and review weekly and monthly AR reports, aging analyses, and collection summaries. Support month-end close activities and ensure accurate reporting of receivable balances. Work closely with the Compliance team to address and close CSAT, ISRA, and other audit findings within agreed timelines. Ensure compliance with company policies, internal controls, statutory requirements, and audit standards.

Other Duties

Undertake any other ad hoc Finance, Accounts Receivable, compliance, or business-related duties and projects assigned by management.

Key Performance Indicators (KPIs)

Achievement of collection and cash flow targets. Reduction in aged debt and overdue receivables. Accuracy of invoicing, reconciliations, and financial reporting. Timely resolution of customer disputes, refunds, and chargebacks. Closure of audit findings within agreed timelines. Compliance with internal controls, policies, and statutory requirements. Team productivity, engagement, and development outcomes.

Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Detail-oriented with strong organizational abilities. Ability to work independently and as part of a team.

Bachelor's degree in accounting, Finance, or a related field. Minimum of 2-5 years of experience in Finance or Accounts Payable, or Regulatory roles, preferably within the hospitality industry. In-depth understanding of regulatory requirements and standards within the hotel industry. Excellent attention to detail and organizational skills. Good communication and interpersonal skills. Ability to work independently and as part of a team.

Exclusive staff discounts on hotel accommodation