Facilities Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Summary The Facilities Manager is responsible for overseeing all aspects of soft and hard services, for all official buildings and staff residential properties covered by the post. The Facilities Manager will be the local point of contact for the client and will work closely with them to understand needs and proactively flex the service to meet demands.

People Management Manage and lead a team of facility professionals, providing guidance, training and timely feedback. Foster a collaborative and inclusive work environment, promoting teamwork and professional development. Develop and maintain effective communication channels with the team and other stakeholders. Allocate resources efficiently to ensure timely completion of work orders and projects. Client Management Act as the primary point of contact for the client, addressing their facility management needs and concerns. Establish and maintain a strong client relationship through regular communication and periodic meetings. Provide regular updates and reports to the client on facility operations, performance, and budgetary matters. Identify and implement initiatives to enhance client satisfaction and improve overall service delivery. Vendor and Contracts Management Establish and maintain strong relationships with vendors and contractors, including negotiating service contracts and managing performance. Monitor vendor service delivery, ensuring adherence to agreed service levels and contractual obligations. Conduct regular vendor performance reviews and address any issues to drive continuous improvement. Manage vendor invoicing, approval, and payment processes. Deliver services as defined in the relevant contract ensuring the implementation and compliance with Best Practice procedures. Ensure that Account Management is informed immediately of any Critical Performance incidents on site. Provide appropriate monthly/quarterly/annual reporting and management reports as required. Understand client contracts, SLAs, and KPIs to ensure services are delivered in line with agreed-upon terms. Monitor performance against defined metrics and take corrective actions as needed. Provide a responsive and pro-active service via seamless interface with all involved parties. Be available to respond to emergency calls and incidents outside of regular working hours, ensuring quick resolution and minimal disruption to operations. Finance Management Ensure that the site meets all financial targets and control requirements. Provide standard monthly/quarterly/annual reporting and management reports as required. Health and Safety Management Ensure that the site meets all legal and Client required H&S regulations. Ensure that all JLL staff are working in compliance with H&S regulations. Soft Services Management Coordinate all aspects of soft services, including janitorial services, landscaping, pest control, and waste management. Oversee cleaning and maintenance schedules to ensure high standards of cleanliness and hygiene throughout the property. Oversee the management of Staff Residential Properties through the SRP team, ensuring that the service is delivered in compliance with client policies, guidelines and relevant health and safety legislation. Hard Services Management Oversee the management and maintenance of critical building systems, including HVAC, electrical, plumbing, and fire safety systems. Ensure