Executive - Mod Sales

Location: Jagjit Nagar, Threeke Road, HNo 7, Shant Park, LUDHIANA, PUNJAB-142021, India JD - Executive MOD Sales Title: Executive – MOD Sales About Otis India Otis is the world’s leading elevator and escalator company, moving 2.5 billion people every day and maintaining over ~2.5 million units globally. With a global team of 72,000 colleagues, including 45,000 field professionals, Otis delivers innovative, safe and reliable mobility solutions found in many of the world’s most iconic buildings and busiest transport hubs. Operating in 200+ countries and territories, Otis combines global expertise with strong local capabilities. Guided by a clear vision to help people thrive in a taller, faster, smarter world, Otis is committed to customer‑centric service, future‑focused innovation, and responsible corporate citizenship.

Overview The role is responsible for identifying and drive MOD / BEX business opportunities of elevator units by building and sustaining strong, long‑term relationships with existing and Non OTIS Equipment’s (NOE) customers. Strengthening long‑term customer relationships, and delivering high‑value, customized modernization solutions. The position ensures timely responsiveness with MOD proposals, high customer satisfaction, and strong retention while driving optimal equipment performance throughout the lifecycle. This includes proactive customer engagement, coordination with internal teams, and consistent delivery of a positive service experience.

Act as the primary point of contact to ensure timely and effective resolution of customer inquiries on MOD and service needs. Drive modernization (MOD) sales by proactively identifying building networks and participating in bids and tender processes. Develop and execute sales strategies to achieve assigned targets while ensuring alignment with business objectives and profitability goals. Utilize Otis sales tools to monitor opportunities, manage the sales pipeline, and accurately forecast sales performance. Lead sales negotiations and successfully close deals, ensuring timely payment collection. Collaborate with internal teams; service, installation, engineering, and finance to deliver customized MOD solutions that meet customer specifications and regulatory standards. Track and report sales metrics, including win/loss ratios and pipeline health, to senior management via dashboards and monthly reviews. Ensure compliance with company policies, safety regulations, and contractual obligations in all sales activities. Build and maintain strong relationships with key clients, architects, and contractors to identify upselling opportunities and generate leads. Qualification & Requirements BE Engineer with 2 to 6 years’ experience Selling technical, consultation‑based products Customer-centric mindset: Demonstrates a strong focus on understanding customer needs and delivering exceptional service. Strong communication and relationship-building skills: Engages effectively with customers, internal teams, and external stakeholders to build long-term, trust-based relationships. Results-driven and proactive approach: Takes initiative, anticipates challenges, and consistently works toward achieving and surpassing targets. High sense of ownership and accountability: Takes responsibility for commitments, delivers on time, and ensures quality in every task. Performs under pressure: Maintains composure and effectiveness during high-stakes situations such as tight bid deadlines or complex negotiations. Learn from setbacks: Demonstrates resilience by reflecting on challenges and using insights to improve future performance and processes. What You Need to Be Successful at Otis Customer‑Centric Mindset Otis is committed to being a world‑class, customer‑focused service company, success begins with understanding and caring for customer needs. Problem‑Solving & Technical Curiosity Innovation is core to