Physical SOC Analyst, AWS Security

⚠️ Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance, with the ability to successfully complete an Organisational Suitability Assessment. For more information visit (www.agsva.gov.au.) You’ve found an opportunity that could define your next chapter. The Mission — Why This Program, Why Now? Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We provide a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We provide organisations with building block web services that allow them to innovate faster and operate their software more cost-effectively. The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems. The team you're joining is growing, and the decisions being made now will shape how we operate for years to come.

Imagine being the first line of defence for AWS infrastructure. As an AWS Incident Response Team (IRT) Analyst within the Physical Security Operations Centre (PSOC), you'll be the vigilant eyes and decisive mind protecting the physical backbone. This isn't passive monitoring - this is active, intelligent security operations where your judgment directly safeguards our assets. You'll respond to physical security events in real time, coordinate contracted guard forces, administer access control systems, and gather intelligence that keeps our people, operations, and infrastructure safe. Every shift brings new challenges. Every decision you make matters. And every improvement you identify raises the security bar for an organisation that refuses to stand still. Why This Team, Why Now? You're joining a developing team of physical security professionals who are building something extraordinary. The PSOC is where operational excellence meets purpose - where your customer service instincts, your communication skills, and your security expertise converge to protect what matters most. Whether your background is in security operations centres, dispatch, military, or law enforcement, your experience has prepared you for this moment. This is where careers accelerate, where diverse paths are celebrated, and where the appetite to continuously improve isn't just welcomed - it's essential. Shift work will be a requirement for this role. Key job responsibilities You'll be the operational heartbeat of the PSOC - the person who turns protocols into protection and intelligence into action. Protecting AWS Infrastructure Your core mission is incident response. When physical security events affect AWS infrastructure, associates, or operations, you're the one who assesses, escalates, and resolves. You'll monitor physical access control systems, administer access permissions, and ensure only authorised personnel access our spaces. Coordinating the Security Ecosystem You'll oversee contracted guard forces, ensuring they operate to AWS standards. Your intelligence gathering will keep teams informed and prepared. When something changes in the threat landscape, you'll connect the dots and distribute relevant information. Building the Playbook You won't just follow Standard Operating Procedures - you'll develop them. Your frontline experience will shape how the PSOC operates, creating frameworks that future team members will rely on. Keeping Operations Moving From triaging trouble tickets to managing communications, you'll be the connective tissue between security operations and the broader AWS organisation. You'll handle incoming queries with professionalism, provide technical support to internal stakeholders, and ensure nothing falls through the cracks. Every interaction is an opportunity to demonstrate the customer obsession that defines Amazon - and every process you