yoinka

Director, Global 360 Lead - East Coast

ServiceNow

New York, New York, United StatesFull TimeStaffH-1B sponsor company
Sign in to applyVerified 2h ago
Location
New York, New York, United States
Employment
Full Time
Work model
On-Site
Level
Staff
H-1B history
185 approvals (FY2023)
Posted
3h ago

Skills

ServiceNow

About this role

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description

Reporting to the VP, Strategic Revenue Engagements, the Director, Global 360 Lead will be the primary subject matter expert and global orchestrator for complex, cross-geography 360 deal strategy. You'll anticipate customer needs, design and validate deal structures ahead of escalation, and lead end-to-end strategy for cross-geography 360 opportunities that span multiple business units, regions, and business-enabling functions while balancing OPEX investment, risk considerations, NNACV growth, and long-term profitability. As the Global 360 Lead, you'll serve as the primary SME for complex global deal structuring and construct design, including Buy From strategy and execution. You'll maintain cross-business unit (BU) intelligence, proactively identify emerging deal patterns and natural buying events globally, drive cross-functional alignment on multi-BU deal threads, and evolve the global 360 deal execution playbook to improve GTM efficiency, accelerate deal velocity, prevent value leakage, and drive consistency across all geographies. Priorities & Responsibilities Lead cross-geography deal strategy Lead end-to-end strategy for complex 360 deals; anticipate customer needs and act ahead of escalation to prevent deal stalls. Serve as SME for complex global deal structuring and construct design, engaging early on high-complexity transactions. Shape Buy From strategy for global 360 opportunities, aligning internal business commitments, procurement dynamics, investment trade-offs, and sales objectives. Proactively build and validate business cases for high-value global transactions; maintain operational rigor on deal economics, financial constructs, OPEX investment, and NNACV impact. Maintain cross-BU intelligence and proactively identify emerging deal patterns and strategic opportunities globally. Own the global portfolio view of active and emerging 360 opportunities, including intake, qualification, prioritization, patterns, blockers, whitespace, and unified visibility across geographies, functions, and business units. Drive cross-functional alignment on multi-BU deal threads; productively resolve blockers before they derail deals. Prepare executive-ready recommendations on deal strategy, trade-offs, risks, and approval paths for the most complex global opportunities. Own and continuously evolve the global 360 deal execution playbook Build and push best practices to the field proactively; create alignment on deal execution standards across geographies. Define the global governance and intake model for identifying, qualifying, prioritizing, and routing 360 opportunities consistently across regions Enable Geo Leads with repeatable guidance, templates, decision frameworks, and coaching to drive consistent execution while adapting to local market needs. Continuously surface and operationalize natural buying events, renewal cycles, and expansion opportunities to drive incremental global pipeline and avoid value leakage from unplanned or misaligned deal activity. Establish an operating cadence with Geo Leads and key stakeholders to inspect pipeline, deal quality, execution risks, and required interventions. Lead strategic

Listing verified 2h ago. Applications go through the company's official careers site.

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Director, Global 360 Lead - East Coast at ServiceNow, New York, New York, United States | Yoinka