Enterprise DocuSign Administrator

The Enterprise DocuSign Administrator is responsible for the administration, configuration, and optimization of enterprise workflow and eSignature solutions, with a primary focus on DocuSign and related SaaS platforms.    This role partners with business stakeholders, architects, and technical teams to design and implement scalable, secure, and user-centric solutions that streamline document generation, approval workflows, and service delivery across Merative and its business units. The position plays a key role in advancing digitization initiatives through workflow automation, system integrations, and platform governance.   In addition to solution delivery, this role provides ongoing support, troubleshooting, and performance optimization of enterprise applications, ensuring system integrity, data flow, and compliance with Merative’s standards. Roles & Responsibilities   Administers and configures   DocuSign   CLM and   eSignature, including user management, permissions, templates, and reporting Owns and standardizes enterprise   DocuSign   templates, workflows, and governance practices across   all units Designs and   maintains   standardized, data driven templates and workflows to streamline document generation and execution processes Collaborates with business stakeholders to gather requirements, map processes, and implement scalable workflow and digitization solutions Develops and   maintains   integrations between enterprise platforms   such as Salesforce   to ensure reliable data flow Provides operational and administrative support for   DocuSign   CLM and   eSign ature   ,   Insights AI   platforms   ensuring system availability, performance, and security Troubleshoots system issues and resolves service requests by diagnosing root causes and coordinating with vendors as needed Supports governance activities including requirements documentation, testing, deployment, and adherence to compliance and audit protocols Partners with solution architects to align data models, integration patterns, and system design with enterprise standards Provides user training, documentation, and guidance to support adoption and effective platform   utilization Collaborates with internal teams to   identify   opportunities for automation, process improvement, and enhanced system capabilities Serves as the primary SME for   DocuSign , providing technical leadership, administration, and support       Requirements   Bachelor’s   Degree or two-year technical certificate in Computer Science or   other   related field     Basic Qualification:   5+ years of experience in SaaS platforms, workflow automation, or enterprise application support/development 3+ years of   h ands-on experience   administering CLM and eSignature   including templates, permissions, and reporting Experience with system integrations and APIs Experience with process design, including process mapping, requirements documentation, and acceptance criteria development Experience supporting enterprise applications in a production environment       Preferred Qualification: Experience with enterprise content management systems (SharePoint) Scripting or programming experience (e.g., JavaScript, PowerShell, or similar) Knowledge,   Skills   and Abilities   Knowledge of workflow automation, system integrations, and cloud-based applications Familiarity with REST APIs, JSON, and integration patterns Famil iarity with   InSights   AI solution Understanding of data models, testing/validation processes, and system design principles Strong problem-solving and analytical skills Effective communication and stakeholder engagement Ability to translate business requirements into scalable technical solutions Ability to manage multiple priorities in a fast-paced environment Ability to   provide   technical guidance, training, and user support     General Information   Location:   Hyderabad, India   (Hybrid)   Compensation The