AR Analyst

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. Summary of the role: The Claims Analyst is responsible for managing and resolving customer claims and deductions within the AR function. This role supports analysis, investigates invoice-level details, raises queries in customer portals, gathers supporting documentation for payback claims, and leverages analytical skills to research and report findings. The analyst works closely with internal stakeholders (Sales, Finance, Operations) and external customers to ensure timely and accurate claim resolution, supporting overall cash flow and revenue objectives.

Claims Investigation & Resolution Analyze and validate claims and deductions raised by customers, ensuring accuracy and compliance with company policies. Investigate invoice-level details using SAP ERP and related systems to identify discrepancies or root causes. Gather and organize proofs (e.g., BOL/POD, signed paperwork, email threads) to support claims and payback requests Raise and track queries in customer and internal portals, ensuring timely follow-up and resolution. Documentation & Reporting Maintain complete and accurate documentation for all claims, including supporting evidence and correspondence. Prepare regular reports on claims status, aging, and resolution timelines for management review. Monitor KPIs such as claims aging, dispute cycle time, and recovery rates, providing actionable insights for process improvement. Stakeholder Collaboration Coordinate with Sales, Finance, Distribution Center Operations, and other teams to resolve claims and escalate issues as needed. Communicate clearly and professionally with customers to clarify claim details and request additional information when required.

Experience: 5+ years’ experience in Accounts Receivable, claims, or collections, preferably in a corporate or apparel industry setting. Proficiency in SAP ERP and Advanced Excel skills (VLOOKUP, Pivot Tables, IF statements). Strong analytical, problem-solving, and communication skills. Attention to detail and commitment to process accuracy. Experience in working within a multinational organization, especially managing cross-border data compliance Qualification: Bachelor’s degree in accounting, Finance, Business, or related field (or equivalent work experience). Work Environment : Global Collaboration: This role will involve close coordination with regional teams across the globe. Flexible work arrangements - 3 days in a week work from Office Benefits: We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot: Complimentary preventive health check-up for you & your spouse OPD coverage Best in class leave plan including paternity & family care leaves Counselling sessions to prioritize mental well-being Exclusive discount vouchers on Levi’s products We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual