Senior Operations Department Manager, Treasury Operations and Credit Inquiry

Location: 4900 Tiedeman Road, Brooklyn Ohio Job Summary: The Senior Operations Department Manager is responsible for the oversight, leadership, and strategic management of Treasury Operations and Credit Inquiry. The department processes transactions and prepares managerial, financial, operational, and regulatory reports supporting KeyBank's investment portfolio, collateral management, funding and liabilities, bond accounting, and safekeeping functions across KeyBank and its affiliates. Portfolio responsibilities include fixed-income and equity trade settlement, principal and income processing, testing and onboarding of new securities, and support for fixed-income projects. Funding responsibilities include debt issuance, principal and interest payments, borrowing activity, and monitoring KeyBank's Federal Reserve cash position. Collateral responsibilities include pledging and monitoring securities that support contracts, products, public deposits, and other obligations. Safekeeping responsibilities include controlled movement, maintenance, and reconciliation of securities and related records. This role leads managers and associates, establishes departmental strategy and priorities, oversees daily production and transaction accounting, allocates resources, resolves complex issues, and maintains a strong control environment. The manager partners with lines of business, Technology, Finance, Risk, Compliance, external service providers, and senior management to strengthen operational performance, implement system and product changes, support audit and regulatory expectations, and advance continuous improvement and future readiness. Credit Inquiry responds to external and internal loan servicing requests and credit inquiries related to Key Commercial and Consumer Banking relationships. Responsibilities include processing Standard CPA Audit Confirmations, credit investigations, estate and date-of-death inquiries, governmental balance inquiries for the Social Security Administration and Internal Revenue Service, and housing application requests. The team follows established industry practices for the proper exchange of commercial credit information, balances general ledger entries to minimize outages, partners with Accounting to resolve discrepancies, and applies sound judgment when interpreting and disclosing client relationship information. The team also communicates research results and issue resolutions to requesters in a clear, effective, and timely manner. In leading managers and teammates, this role establishes departmental strategy and priorities, supports daily production needs, oversees transaction accounting and reporting, builds strong line-of-business partnerships, leads Fixed Income project work, supports testing for new securities, resolves complex issues, manages system access and enhancement requests, strengthens future readiness, and guides the team through operational, technology, and organizational change in support of Key’s overall strategy. Essential Functions: Lead Treasury Operations to achieve departmental, client, regulatory, and enterprise objectives while ensuring daily processing, reconciliation, reporting, and control activities are completed accurately, on time, and within established service-level agreements. Direct production and resource allocation across investment portfolio operations, collateral management, funding and liabilities, bond accounting, and safekeeping activities; monitor volumes, deadlines, capacity, and operational risk and adjust coverage as needed. Maintain accountability for accurate books and records, including fixed-income and equity trade settlement, principal and income processing, debt issuance and borrowing activity, Federal Reserve cash positioning, collateral pledging, safekeeping transactions, and general ledger reconciliation. Review and approve complex or high-risk transactions, reconciliations, accounting adjustments, reports, and exceptions within delegated