Configuration Supervisor

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

PURPOSE Configuration Supervisor ROLE PURPOSE The Configuration Supervisor is responsible for leading the day-to-day operations of a designated shift within the Configuration department. The role ensures sufficient resourcing and capability to consistently deliver daily KPIs and SLAs to the required quality standards. This is achieved through proactive operational leadership, effective people management, and strong collaboration across departments to promote a one-team ethos. WHAT SUCCESS LOOKS LIKE Effective resourcing and bandwidth management, with a strong and sustainable talent pipeline Proactive leadership that educates, coaches, and drives a continuous reduction in errors Engaged, motivated teams aligned to shared values: Teamwork, Health & Safety, Quality, and Productivity Strong problem-solving capability, applying Lean/continuous improvement methodologies Effective delegation, empowering team members to take ownership and accountability Clear, confident written and verbal communication with stakeholders at all levels ROLE RESPONSIBILITIES Operational Leadership Organise and lead daily shift operations to safely achieve productivity, quality, and service targets Set clear daily direction and priorities for the team Maintain internal and external service levels Work collaboratively with other supervisors and departments to resolve issues and improve workflows People Management & Development Lead, coach, and develop direct reports through regular feedback, mentoring, and performance management Build bench strength through effective succession planning and talent development Conduct appraisals, return-to-work meetings, and payroll-related activities Support recruitment and onboarding of new team members Manage investigations and disciplinary processes (conduct, capability, and absence – excluding dismissal) Performance & Continuous Improvement Collect, analyse, and report operational data and KPIs Identify trends, risks, and opportunities for improvement Champion continuous improvement and process review using effective root cause analysis Drive accuracy, waste reduction, and efficiency improvements Health, Safety & Culture Champion safe working practices and full compliance with Health & Safety standards Lead by example, promoting professional behaviours and company values Create and sustain a positive working culture focused on teamwork, quality, productivity, and accountability KNOWLEDGE, SKILLS AND EXPERIENCE Required Experience 3 years’ leadership or management experience within supply chain, warehouse, or operational environments Strong people management and leadership skills Proven ability to organise, prioritise, and manage time effectively Confident self-starter with a collaborative, team-focused mindset Proficient in Microsoft O365 Strong written and verbal communication skills Experience using Warehouse Management Systems (WMS) Desirable Experience Technical or configuration background Experience applying Lean, Six Sigma, and continuous improvement methodologies Qualifications Essential / Preferred: University degree or A-Level / GCSE (or equivalent) ITIL V4 (desirable) Lean Six Sigma (desirable) IOSH (desirable) 5S Working Practices (desirable) CDW is committed to being an AI-fluent organization As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise,