Sr. Program & Portfolio Manager (IT)

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to craft beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Creativity & Productivity (C&P) Business Capability Design & Delivery (BCDD) team provides strategic partnership and engagement that delivers end-to-end capabilities for Adobe’s C&P processes, platforms & applications We are looking for a technical leader with executive presence, exemplary interpersonal skills, and the ability to influence at all levels to drive cross-functional initiatives and deliver Adobe’s strategic roadmap You possess a well-rounded technical background and demonstrated expertise leading complex programs in matrix organizations to deliver solutions that delight the customers What you'll Do Strategy: Build a report and partner with key collaborators to understand their objectives and goals. Engage with BCDD Leadership, Product Management (PdM) Leads and Business Stakeholders to understand the Vision, Mission, and Strategic Objectives for the Business Units (BU) and ATS (Adobe Technology Services)/C&P BCDD Intake: Facilitate and oversee the intake and triage of new requests through Workfront for Initiatives and Small Enhancements  Prioritization: Support BCDD PdMs with impact assessment and stack-ranking  Estimation: Partner with ATS teams who need to support the request (and others as needed) to estimate the Level of Effort (T-shirt size) and feasibility (Waterline and Rationale)  Optimization: Discuss trade-offs, sequencing, incremental funding as needed, BU staffing, etc. Articulate response back to requestor. Assist BCDD PdMs with portfolio level reporting (inc. Quarterly Business Reviews, ad-hoc, etc.) End-to-end program management for Initiatives using ATS SLC and Jira: Initiating: Plan and facilitate Discovery/Proof of Concept/Pre-project work and set up Program Governance, inc. meeting cadence and key artifacts (Scrum of Scrums/OpCo/SteerCo, SLC Artifacts Library, Wiki, SharePoint, Project Schedule, RAID log, etc.) Planning: Reach across the aisle to understand dependencies and constraints, determine resource requirements and build the program roadmap, then socialize the plan and secure approvals for the same Executing & Monitoring: Oversee the program execution and proactively manage changes and risks, partnering with other teams and stakeholders to ensure the right decisions are made at the right time, appropriate communication and alignment occurs, and plans are adjusted accordingly Communicating: Maintain a big-picture perspective when preparing and presenting program status reports, Executive briefings, and other governance artifacts, along with all program level communications Closing: Coordinate Release announcement, Hypercare, Decommissioning, etc. as needed and disband the team Benefits realization: Measure adoption and impact post-release, inc. 30/60/90 days check-ins and feedback loop (to inform future decisions/commitments) What you need to succeed Bachelors or equivalent a must; MBA or equivalent preferred Certification a plus: PMP, PMI-ACP, PgMP, CSM 7-10+ years' experience as a program manager in software and/or related technology industry, preferably in a Customer Experience environment with web, voice, and messaging/chat platforms Experience managing multi-discipline teams consisting of business and technical resources Experience using various project delivery methodologies