Workplace Experience Ambassador

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    JLL empowers you to shape a brighter way .   Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   What this job involves: The Workplace Experience Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within JLL's client portfolio. This client-facing role combines passion for service, outstanding interpersonal skills, and enthusiasm for creating a hospitality-focused workplace environment that ensures employees and visitors feel welcomed, assisted, and comfortable while maintaining the highest standards of professional service delivery. What your day-to-day will look like Serve as the primary point of contact for all client employee and visitor inquiries, providing exceptional front desk and concierge services Enthusiastically welcome guests, manage visitor registration, and execute badging processes through client's proprietary web-based systems Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics Spend a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and maintaining brand standards Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests Collaborate with facilities teams and support client events to ensure seamless operational delivery, supporting in Work Order management as needed Manage and book conference rooms, order catering and assist in event planning Oversee email inbox, create and send site wide communications Maintain inventory, provide onboarding support, and promote site activities through social media platforms Oversee and maintain building access control systems, including issuing, updating, and deactivating employee and visitor badges, ensuring compliance with security protocols and maintaining accurate access records. Other job duties as assigned Required Qualifications High School diploma or GED, or commensurate experience in hospitality/customer service roles Minimum 2-3 years of hospitality management or customer service experience Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with emphasis on calendar management Excellent communication and listening skills with ability to work with clients at all organizational levels Strong analytical and problem-solving skills with demonstrated initiative and leadership capabilities Ability to multitask in fast-paced environment while maintaining attention to detail Physical ability to spend extended periods standing, walking floors, and maintaining active presence throughout facility Emergency Response Certification Preferred Qualifications Experience in reception, concierge services, or client-facing roles in commercial real estate environment Knowledge of security systems, digital visitor management