Sales Support Specialist

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Title: Sales Support Specialist Salary starting from £41,593 depending on experience Location : Peterborough, UK Benefits:  25 days annual leave,     Up to 10% Bonus Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10% Contributory share scheme - Caterpillar will match 50% of the employee's contribution. Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase. About IPSD Caterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat® and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.

We have an exciting opportunity for an individual seeking to build their career in a fast-paced Sales environment, supporting senior Account Managers and Perkins Distributors to drive Perkins Engine sales. Reporting to the Perkins Distribution Engine Sales Manager for EAME within the Sales, Marketing, Service & Parts group, you will play a key role in supporting sales activities across the Europe, Africa and Middle East region. In this role, you will contribute to the achievement of annual engine sales targets and business metrics through a Business-to-Business (B2B) approach with key distributors and customers. You will receive coaching and mentoring from an experienced team of Account Managers to support your development and success. The successful candidate will excel at building strong customer relationships and be passionate about delivering excellent customer service. Through effective collaboration with internal stakeholders, you will help resolve customer issues, drive customer satisfaction, and contribute to achieving business objectives while making a meaningful impact on the business.

Answering inquiries and resolving problems regarding products and services via call or email. Conducting periodic and regular surveys of customers to determine satisfaction and cross-selling opportunities. Performing customer administration support and resolving customer related issues. Support generation and implementation of customer account plans for assigned key customer accounts. Responsible for providing timely pricing and quote assistance to dealers and sales team and manage yearly price actions Utilise Customer Relationship Management tools to support planning, progress and delivery of the growth objectives Provide transactional, systems and operational support across the industrial engine sales team Work in collaboration with cross functional teams to ensure customer satisfaction and timely issue resolution. Develop a deep understanding of the industrial engine product range, sectors and markets. What You Will Have Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Level Working Knowledge: Using Customer Relationship Management (CRM) systems to track customer interactions, opportunities, and growth objectives. Responding to customer inquiries and resolving issues via phone and email.