Global Director, Dealer Technical Support & Field Service Engineering
Dearborn, MIFull TimeStaffH-1B sponsor company
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- Location
- Dearborn, MI
- Employment
- Full Time
- Work model
- On-Site
- Level
- Staff
- H-1B history
- 262 approvals (FY2023)
- Posted
About this role
The Global Director will lead the strategy, performance, and modernization of Ford’s Hotline/Technical Support Operations (TSO) and Field Service Engineering (FSE) organizations worldwide. This leader will advance diagnostic accuracy, Fix It Right the First Time (FIRFT), repair order duration, dealer productivity, and the overall dealer and customer experience.