Customer Service Operations Specialist

Requisition Number: 78794   The company built on breakthroughs. ​   Join us.​                                                                                Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​     How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​     ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​      ​Come break through with us.   As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries. Role Purpose

In this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of Corning Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. Attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met. Perform the full scope of customer service tasks including; problem solving, trouble shooting, negotiating and cultivating excellent relationships with customers and co-workers. Have a full understanding of department and company procedures and policies and the ability to promote Corning Life Sciences image in a positive manner and to led by example. Key Responsibilities

Handle incoming high order volume received via phone and email. Handle high volume of Case Management related to inquiries and orders in SalesForce.com Interact daily with internal/external contacts using multiple systems to ensure accurate information. Provide information and Accurate Order Entry/Order Management for a large customer base related to inventory, pricing, technical inquires, and shipping information. Dedicatedly initiate corrective actions to handle customer accommodations independently by using good judgment in routine cases. Assist with complaints processed by the Complaint team. Follow up with New Accounts team on necessary account set up changes. Responsible for ensuring 100% follow-up to customers internally and externally. Attend Product/Technical training as scheduled. Experiences/Education - Required

Associate degree required 3+ years customer service experience (desired) or 5+ years of call center experience. Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity. On time attendance. Excellent professional verbal and written communication skills Proficiency with Word, Excel, E-mail, Web. Can type at a 50-WPM average. Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution. Ability to meet or exceed Department Metrics. Adaptable in a rapidly changing environment and can easily recognize areas for improvement and help facilitate forward movement.