Site Support Technician

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

This is a great opportunity as a Site Support Technician (Local/Onsite IT Support) to provide hands-on technical support, ensuring smooth operation, addressing challenges with efficiency and expertise. Working onsite in the office five days a week, you will deliver exceptional, consistent customer service across the organization, leaving a lasting impact on both employees and executives. In this role, you'll be part of a premium service team catering to high-profile events and executive support.

What the Role Offers

• Configure, deploy and recover laptops, desktops, and order IT equipment and peripherals to ensure smooth operational functionality.

• Manage problems and issues from start to finish, ensuring efficient resolution and continuity of service.

• Prepare and catalog equipment for shipping and receiving, maintaining accurate records of on-hand equipment to avoid shortages.

• Optimize endpoint lifecycle management by assessing returned assets, performing hardware break/fix repairs, and determining equipment for redeployment or disposal.

• Support project tasks and service support tickets, ensuring timely completion and resource allocation for successful outcomes.

• Deliver clear, concise support documentation and identify areas for improvement, recommending solutions to enhance productivity.

• Provide VIP-level customer support for executives, ensuring their IT needs are addressed quickly and efficiently.

• Contribute to user account creation processes, modifications, and terminations across various systems, maintaining secure and accurate user management.

What You Need to