Senior Account Executive, Enterprise

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Title: AI Sales Specialist Department & Team: Sales Team Reports to: Head of Sales in Korea Location: Seoul, Korea Summar y Genesys is looking for an experienced and highly motivated AI Sales Specialist to help drive the next phase of our AI growth in Korea. This is a strategic sales role focused on identifying, developing, and converting new AI opportunities across our enterprise customer base and target accounts. Working alongside Account Executives and our broader customer-facing organization, the AI Sales Specialist will help customers understand how AI, Generative AI, and Agentic AI can transform customer experience, employee experience, and business operations. This role goes beyond traditional product selling. We are looking for someone who combines strong business acumen, AI domain knowledge, consultative selling skills, and a hunter mindset — someone who can engage senior business and technology leaders, uncover meaningful business challenges, translate them into high-value AI use cases, and build compelling business cases for transformation. The successful candidate will have the opportunity to work at the intersection of AI, Customer Experience, and Enterprise Transformation, helping some of Korea's leading organizations reimagine how they engage with their customers through AI-powered Experience Orchestration.

The primary responsibilities for this role include, but are not limited to: Drive AI pipeline and revenue growth in Korea by proactively identifying, developing, and converting AI opportunities across strategic enterprise accounts and new customers. Work closely with Account Executives as an AI sales specialist/overlay, bringing AI expertise, thought leadership, and commercial leadership into strategic customer opportunities. Engage senior Business and IT stakeholders to understand their strategic priorities and business challenges, and translate them into high-value AI, Generative AI, and Agentic AI use cases. Lead consultative customer conversations around AI transformation, helping customers connect technology investment to measurable business outcomes such as improved customer experience, operational efficiency, employee productivity, and business growth. Develop compelling AI business cases and value propositions, articulating the expected business impact, ROI, and transformation roadmap rather than focusing solely on technology features. Build and maintain trusted relationships with senior customer stakeholders across Business and IT, becoming a credible advisor on AI-driven Customer Experience and digital transformation. Partner closely with Account Executives, Solution Consultants, AI specialists/architects, Value Consulting, CX Advisory, Customer Success, and partners to progress opportunities from discovery through workshops, validation/pilots, commercial engagement, and deployment. Create new demand through proactive prospecting, executive engagement, workshops, industry discussions, and AI thought leadership, rather than relying solely on existing opportunities. Maintain a strong understanding of the rapidly evolving AI landscape, including Generative AI, Agentic AI, AI Agents, conversational AI, and emerging enterprise AI use cases, and translate relevant developments into customer opportunities. Develop a strong understanding of Genesys AI capabilities and articulate how AI-powered Experience Orchestration can help