Account Specialist

As an   Account Specialist   within Marsh Operations, you will be part of a team focused on   efficiency, quality, and timely delivery . You will sit at the heart of Marsh’s value proposition for clients, partnering closely with colleagues across the Middle East to support client service and renewal delivery. What you can expect A collaborative operations environment that prioritizes   high-quality outcomes   and   continuous improvement Exposure to Marsh colleagues and stakeholders across multiple locations in the region Day-to-day work that keeps you connected to the business and our client service teams What’s in it for you Learn new skills and technology Exposure to multiple business lines (segments)   across the region Deliver high-quality work that directly supports   client engagement and revenue impact Development opportunities and pathways to   grow internally Be part of a key strategic initiative:   Operations Excellence Key responsibilities You will support the Client Executive and Placement teams across the end-to-end renewal lifecycle, including: Client servicing and coordination Collaborate with the   Client Executive team   to deliver outstanding client service Support the Client Executive with gathering and formatting renewal information and required documents Manage and record client and carrier communications in Marsh systems to ensure timely follow-up Assist with creation/maintenance of renewal documents and reporting on open items Organize, plan, and monitor effective communication with   internal and external stakeholders Identify opportunities to improve operational processes Support accurate record-keeping and data entry in relevant systems Renewals, placement, and documentation (PRISM / RSM / JIRA / Ezynsure / Docusign) Manage, track, and report the lifecycle of renewals across stages including   PRISM, RSM, Placement, and Invoicing Generate and track   NDA and KYC   requirements with clients per internal process (including via   Docusign ) for Client Executive (CE) and Business Development (BD) colleagues Track progress of renewal and new business stages through   JIRA Gather/update client exposure information ( Ezynsure ), prepare/update slips (quote slip, placing slip), and collect claims data Coordinate with the placement team to submit/follow up quote slips and supporting documents Record insurer responses and quotes in   Ezynsure Analyze and prepare draft comparisons ( Financial and Coverage Comparison – FCC ) for client team review Prepare and update placing slips for review; follow up for signed slips (JIRA) Capture and archive client responses (Ezynsure/shared folders) Follow up and review certificates obtained from insurers (JIRA/Docusign) Track, follow up, and perform a first-level check of policy documents; coordinate review with placement and client teams Track and manage endorsements and certificate issuance (Ezynsure/JIRA) Governance and standards Remain current and compliant with all   Marsh compliance, professional, and transparency standards Maintain a solid understanding of insurance procedures and related legislation What you need to have Strong attention to detail   to ensure accuracy and quality in client and renewal documentation Ability to   multi-task   and meet deadlines—especially during renewal cycles Working knowledge of   Microsoft Word, PowerPoint, and Excel , and comfort switching across multiple systems Strong communication skills   with the ability to collaborate with teams across different locations Excellent time management   and the ability to work effectively in a self-directed way within a collaborative team What makes you stand out Bachelor’s degree Experience in the   insurance sector   and/or   client service   environment Strong relationship-building skills and a collaborative mindset Open-minded, adaptable, and able to learn quickly How to apply Apply online and share your