Growth Engineer, Web & Growth Products

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

We're looking for a Growth Engineer to own the technical surface areas that drive Decagon's growth – including our website and technical growth products that go beyond what a marketing team can typically ship on its own – interactive tools, AI-powered demo experiences, and other product-like growth tools. You'll own the strategy behind what gets built and in what order, treating the site as a product with a real roadmap rather than a series of one-off requests. What you might build Tools that automate the creation of customized assets and experiences – a personalized landing page builder, interactive voice demos, and similar – built once and distributed across channels to drive pipeline growth. Internal tooling that automates manual work in ad platforms for our paid digital team – audience building, bid/budget adjustments, reporting rollups, etc. Agents that pull from our own AI stack, Salesforce, and marketing tools to surface key intent signals to our Sales team.   In this role, you will Own the website as a product: Take website strategy, prioritization, and roadmap ownership – deciding what gets built, in what order, and why, balancing growth impact against everything else competing for the site's attention. Help build the technical foundation for our website and growth surfaces to work well across international markets as we expand. Build technical growth products beyond the website: Design and ship the kinds of tools described above – things that need engineering judgment, not just marketing execution, and that leverage Decagon's own AI stack to create novel prospect experiences that convert into quality pipeline. Drive conversion rate optimization: Establish the testing infrastructure and cadence that lets the team run structured experiments on the site. Grow the team around you: As the work compounds, hire and mentor the specialists who take on day-to-day ownership of website execution, SEO/AEO, and related functions. You'll shape what that team looks like and how it operates. Partner cross-functionally: Work closely with the rest of the growth/demand gen team, product engineering, and regional sales leadership to make sure technical growth investments track where the business actually needs them.   Your background looks something like this 5+ years of experience in software engineering, with growth/marketing exposure and a track record of shipping real technical products. Have owned a company's website or a comparable technical growth surface as a product — with accountability for strategy, prioritization, and outcomes. Comfortable operating across the full stack of what "technical growth" means: CMS architecture, hands-on product-style builds (APIs, integrations, AI-powered tooling), etc. Have built and shipped growth-oriented products or tools. Strong enough technical judgment to evaluate and eventually manage specialists in SEO/AEO and website ops if you're not doing that work yourself long-term.